Build your career, design a future at Thompson Creek Window Company. We are the premier home improvement replacement products company serving the Mid-Atlantic region for more than 40 years. We're proud of our history, and proud to help our communities improve the comfort and conditions of their homes. Thompson Creek is looking for confident and results-driven full time Sales Support Representatives to develop rapport and influence with potential customers leading to confirmed sales appointments. The Sales Support Representative (SSR) plays a crucial role in proactively engaging with potential customers to promote and sell the value of our services. The primary focus is on making outbound calls and effectively handling customer communication to set qualified leads, emphasizing the significance of the upcoming visit. Our highest earning Sales Support Representatives earn over $30/hour (base plus bi-weekly bonus) and our average Sales Support Representatives earn $23/hour! WHAT YOU'LL DO:
- Employ established methodologies to develop rapport and skillfully influence potential customers into setting a qualified lead, ensuring a positive and impactful interaction.
- Manage inbound inquiries from various channels, including phone calls, internet inquiries, chat communications, and text messages.
- Initiate outbound calls to potential customers using call lists within customer relations software, with a key emphasis on promoting the value of our services.
- Document information gathered from customer interactions into the customer relations software to facilitate seamless communication and optimize our marketing strategy.
- Input all notes from every customer interaction within our CRM.
- Set appointments based on company guidelines for Factory Representatives, ensuring that leads are thoroughly qualified to result in successful product demonstrations.
- Effectively communicate necessary information between customers and factory representatives leading up to scheduled appointments, such as any delays or cancellations.
- Attend meetings and actively participate in all training sessions as required to enhance performance and stay updated on company practices.
- Actively promote and sell the value of our services during customer interactions, ensuring that each encounter instills confidence in Thompson Creek.
- Provide a seamless and positive relationship with the customer, extending from installation to ongoing service.
- Complete all empty user fields and input all notes during every contact.
- Undertake additional responsibilities as assigned to contribute to the overall success of the sales support team.
WHAT WE'RE LOOKING FOR:
- Education and Experience: High School Diploma or BA/BS preferred and previous experience in sales or service; any equivalent combination of education and experience.
- Computer Skills: Basic skills with Microsoft Office (Word, Excel, and Outlook) preferred; ability to develop skills with SAP CRM.
We provide:
- Tried and tested methodology for interaction with customers.
- Base hourly and performance bonuses.
Thompson Creek offers a generous benefits package including:
- Medical Plan with HSA
- Prescription Drug Plan
- Dental Plan
- 401k with Immediately Vested Company Match
- Educational Assistance
- Company-paid holidays
- Paid Time Off
- Additional Voluntary Benefits
- On the job training and professional development
Pay: $15/hr plus bonuses About Thompson Creek Thompson Creek Window Company is a privately owned and family-operated manufacturer and installer of energy-efficient home improvement replacement products. Founded in 1980, Thompson Creek began as a manufacturer of energy-efficient, maintenance-free vinyl windows. Since that time, Thompson Creek has evolved into one of the leading specialty home improvement contracting companies in the nation. The company's product mix includes replacement windows and doors, vinyl siding and a clog-free gutter system. Thompson Creek is headquartered in Lanham, MD with a state-of-the-art 120,000 square foot manufacturing facility in Upper Marlboro, MD. Drug-free Workplace EOE