SALES SUPPORT SPECIALIST - IMAGING
: Job Details :

** Sales Support Specialist - Imaging**

**Job Category****:** Administration **Requisition Number****:** SALES001439 Showing 1 location **Job Details**

**Description**

**JOB SUMMARY**

The Sales Support Specialist-Imaging is responsible for providingadministrative, marketing, and project support to Account Executives and Sales Manager in the Imaging Division. They will also responsible for the successful coordination of all aspects of implementing a new Managed Print Services (MPS) customer and managing existing MPS customers. This position also works very closely with the sales department, service department as well as other internal and external customers.

**PRIMARY RESPONSIBILITIES**

* Knowledge of leasing operations, which includes the credit application process, legal documentation, buyouts, etc.

* Composes and maintains presentations, documents, and reports

* Assists and tracks sales promotions and leads

* Supports the sales team to answer their questions related to customer issues inquiries

* Maintains customer database; update customer information, enter sales activity, schedule follow-up visit, distribute weekly call lists, prepare distribution lists for marketing blasts, and cross-reference database with other other member lists

* Arranges, enters and reports on meter usage from physical walkthroughs of customer sites

* Creates and maintains site maps/floor plans of equipment location of customer sites

* Interviews end users and management to gather data about inefficiencies while maintaining account relationships and building customer confidence and satisfaction

* Assists in the MPS RFP response, proposal document and presentation

* Manages complex spreadsheets calculating cost of operation of office equipment, as well as new equipment pricing, service rates, lease buyouts and other data that would impact pricing

* Occasionally attends Strategic Business Review meetings to oversee all aspects of the MPS program to ensure customer satisfaction, report any challenges, issues related to the program to management with recommended solution for remediation

* Facilitates new equipment orders as well as coordinating delivery, setup, and training schedules

* Utilizes Outlook calendaring to plan the work week

* Develops an understanding of basic office protocol as it pertains to school districts, county governments and general businesses

* Participates in all sales meetings requested by sales management

* Schedules and organizes complex activities such as meetings, travel, video conferencing and department activities for all members of the office

* Liaison between EO Johnson and the outside organizations that we support

* Performs additional administrative assistance and duties, as needed

* Helps with coverage of the reception desk, as needed

**MINIMUM REQUIRED EDUCATION & EXPERIENCE**

* Associates Degree or minimum of 2 years experience in sales, business administration, technology, or customer service related field

**PREFERRED EDUCATION & EXPERIENCE**

* 3 years experience in sales, business administration, technology, or customer service related field

**ADDITIONAL ELIGIBILITY QUALIFICATIONS**

* Strong computer skills especially in Microsoft Excel, Word, PowerPoint and Outlook

* Good working knowledge of Microsoft Visio software

* Willingness to learn about how our products and services work

* Strong interpersonal skills, positive attitude, and high energy level

* Effective time management and organizational skills

* Ability to grow and adapt to change

* Ability to work independently as well working in a team-oriented, collaborative environment

* Demonstrate company values, including a high level of professionalism in every aspect of conducting business (i.e. dress, groom, communicate)

* Understanding of a business ERP system and CRM

* Good understanding of the organizations goals and objectives

* Exceptional written and oral communication skills

* Experience or demonstrated ability to explain, troubleshoot and resolve basic administrative issues pertaining to orders, products and services

* Ability to absorb and retain information quickly

* Ability to present ideas in user-friendly language

* Highly self-motivated and directed

* Keen attention to detail

* Proven analytical and problem-solving abilities

**TRAVEL REQUIREMENTS**

* Must have a valid drivers license

* Maintains a good driving record

* This position requires driving frequently

**WORK ENVIRONMENT CLASSIFICATION**

This position is eligible for the Flexible Work Arrangement Program and may allow the employee to work from home on a part-time basis.

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required to sit and have repetitive movement (fine motor like typing, writing, keyboarding, filing). The employee frequently is required to walk and stand. The employee is occasionally required to reach shoulder height, above and below shoulder height, pull or push 50 pounds or more, lift or carry up to 50 pounds, crawl, kneel, bend/stoop/crouch, and twist/turn.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

**COMPANY BENEFITS**

EO Johnson Business Technologies offers a competitive compensation and benefits package. Benefits for full-time EO Johnson employees include:

* Competitive Compensation

* Vacation and Sick Days

* Parental Leave

* Group Medical, Dental, Vision and Life

* 401(K) plan with a 50% match up to your first 8%

* Discretionary 401(K) Profit Sharing Plan

* Company paid Short and Long Term Disability Coverage

* Paid Holidays

**HOW TO APPLY**

EO Johnson Business Technologies has an online employment application. In order to complete it, you need to apply for a specific position. All open positions can be found on our website at www.eojohnson.com

If this is the first time you have applied for a position with EO Johnson Business Technologies, you will be asked to register. Returning applicants will only need to provide their email address and password.

**ABOUT EO JOHNSON BUSINESS TECHNOLOGIES**

At , we live by one promise: to make your business better. As a world-class business technologies and managed IT services leader, EO Johnson also provides managed print services, secure document management, scanning, business process improvement, production print and wide format equipment.

With seven offices throughout the Midwest, thousands of valued customers, and more than 64 years of delivering world-class service, we can help you work smarter, not harder. Learn more about how our experts can help you achieve your business goals, manage your networks, grow your business and serve your customers: .

**EQUAL EMPLOYMENT OPPORTUNITY**

EO Johnson Business Technologies is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.

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