About WaterworksWhen you see the world's most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
What We ProvideWhat gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member's contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.
The RoleThe Client Support Specialist for our International Commercial / Multi Unit sales channel works closely with our Market Managers and clients to manage the full lifecycle of large, commercial and hospitality projects. In this role, you will be responsible for multiple interior design project orders from pre order through shipping; ensuring client's receive product when they need it and providing the luxury service experience expected from our brand. You will also help with other operational responsibilities that could include receiving/sending shipments, inventory transfers, processing refunds. Combine your passion for design, luxury products and the sales environment with a customer-centric approach to conducting day to day business in a fast-paced and growing sales channel! Responsibilities
- Deliver exceptional customer-centric service and order management to internal & external customers
- Own order management process from pre-order through delivery
- Provide in-showroom coverage as needed and scheduled by the Showroom Manager while managing other responsibilities
- Support the Showroom Sales Consultants, Commercial Market Managers and other international sales team members in the sales efforts; quote/order entry; sample requests; processing and collecting payments
- Proactively manage all new and existing open orders by working with order contacts to ensure delivery of products/orders arrive at the right time at the right place
- Manage all communications between internal departments and external clients to ensure order accuracy, timely delivery and client satisfaction
- Partner with Sales teams, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction
- Work with freight companies/local distribution to track delivery of shipments and coordinate seamless deliveries to meet client's expectations, making any necessary adjustments in accordance with the Freight Accommodations Guidelines
- Complete order notes to maintain consistent communication of order status
- Maintain requested delivery dates to meet client's expectations and company guidelines
- Submit requests for returns, Credit Memo, Transfer of Funds, or Refund of Funds on behalf of the Showroom Manager, Sales Consultant, or client, in accordance with company policy
- Collect deposits or balance payments on orders; arranges balance due payment before shipment
- Collect signed terms and conditions
- Respond to client inquires in a timely and professional manner
- Adhere to team guidelines and values
- Other duties or projects around order and project management as assigned
Requirements
- 3+ years administrative or project management experience
- Strong organizational skills
- Ability to manage multiple tasks and priorities
- Great communications skills, verbal and written
- Tech savvy with proficiency in Microsoft office
- Driven to exceed goals and client expectations
- Art/Interior design or luxury retail/service experience preferred
Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.Waterworks may require physical requirements within its Showroom locations as follows:Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state.