Sales Support Specialist
: Job Details :

Description:Title:Sales Support SpecialistDepartment:Sales SupportReports to:Sales Support ManagerSchedule:Full-timeStatus:Non-exemptPOSITION SUMMARYThe Sales Support Specialist is the primary contact for wholesale account management and direct-to-consumer retail customer service in Colectivo Coffee's main office. This position is required to process all orders and respond to all customer inquiries accurately and timely, providing quality and consistent service. The Sales Support Specialist maintains consistent communication with customers, sales representatives, and other departments in support of Colectivo Coffee's Mission and Values.SPECIFIC RESPONSIBILITIESMaintain wholesale accounts by processing orders, resolving customer issues, and answering questions in a timely, accurate, and professional mannerProvide wholesale and retail customers with accurate information regarding all Colectivo Coffee and Troubadour Bakery products and services via phone and emailDemonstrate consistent follow through in addressing customer and coworker questions and concernsAssist sales representatives as required with prospective account tasks including, but not limited to account setup and assisting wholesale customers in placing their first ordersWork collaboratively, supporting continual improvement of Sales Support Department processesAct as a representative of Colectivo Coffee, providing friendly and knowledgeable serviceAnswer and direct phone calls and voicemails from the company's main phone lineMaintain customer information using NetSuite, Shopify, Nexus, and other web-based data platformsComplete general administrative tasks as needed such as filing, scanning, shredding, laminating, etc.Requirements:EDUCATION/QUALIFICATIONSHigh School education or equivalent2-3 years experience in a customer service field, preferably in an office settingWorking knowledge of Google Workspace and any other business applications experience preferredAbility to make quick and effective decisions, work promptly and accuratelyCompensation details:19-19 Hourly WagePI130f30c74e64-35216-#######9