Job Type Full-time Description Welch Fluorocarbon, Inc. is currently looking to fill the role of Sales Support Specialist. Since 1985, Welch Fluorocarbon has specialized in providing thermoformed and heat-sealed products to a variety of customers. We utilize the best, thin, high-performance films. Welch Fluorocarbon was founded to answer the industry's demand for high-performance plastic products. Our corporate culture is a true team environment where there is a presence of clear purpose, the strength of real community and the celebration of individual creativity. The foundation of our culture is based on the core ideology of balance. As part of our culture and promoting balance for Team Members lives, Welch provides a competitive benefits package. Company Benefits • Health and Dental Insurance you and your family • Partial reimbursement of any deductibles you may incur for each family member per year • 100% Company Paid Life, Short and Long-Term Disability Insurance • 120 hours of Personal Time Off (PTO) pay • 10 Paid Holidays annually • 401K Company match up to 4% • Education reimbursement, up to $1,500.00 annually after one year of employment • BJ's Wholesale Club membership • Team Member Referral Bonus Program Additional Voluntary Benefits - Payroll Deductions • 401K Plan enrollment after 90 days of employment • Vision Insurance plans for you and your family • Aflac Insurance available for additional coverages Essential Tasks:
- Act as the CSR back up for all customers
- Monitor and respond to Sales Leads, Inquires and Customer Requests as assigned.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer returns and complaints; provide appropriate or alternative solutions; follow up to ensure resolution
- Process ordered Sales Quotations
- Pick Ticket and management of Customer Inventory System
- Maintain Customer Files on drive and controlled documents
- Facilitate collaboration with other Company Team Members as required to support customer.
- Identify, categorize & record Customer Requests
- Respond promptly acknowledging receipt of Customer Requests/Communications
- Assist with the annual forecast
- Obtain forecast from customers.
- Update and maintain monthly customer forecast and yearly forecast on quarterly basis.
- Monitor and answer the Sales / Company Phone Line.
- Prepare Contact Messaging and E-Mail Marketing Campaign
- Execute Sales Validations on assigned Sales Leads
- Create Sales Quotations that meet/exceed standard markup over cost
- Send approved Sales Quotations to customers, follow up on issued Sales Quotations
- Conduct Contract Reviews
- Provide updates and respond to requests for information on Open Orders
- Suggest and if authorized, make improvements on any related systems or process
- Establish and maintain written procedures for all assigned tasks
- Other Sales Activities not expressly listed above or that may be required in the future
Requirements Qualifications/Skills Requirements:
- Bachelor's degree in business administration, marketing, or a related field
- Minimum of 2 years' experience in business analysis or a related field
- Strong communication skills and sales, marketing, customer service experiences.
- Excellent planning, organizational, and time management skills
- Familiarity with CRM systems and practices (Salesforce a plus)
- Excellent written, communication and presentation skills
- The ability to influence stakeholders and work closely with them to determine acceptable solutions
- Experience creating detailed reports and giving presentations
- Competency using Microsoft Office Suite
- In-depth understanding of sales principles and customer service practices
Physical Requirements:
- Must be able to remain in a sitting position at least 50% of the time
- Must be able to ascend and descend stairs
- Use of hands/fingers to handle or feel to operate office equipment
- This position consistently communicates with their team as well exchanging information with all other teams via email, speaking and hearing
Eligibility to Work:
- Must be able to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form.
- Must be able to pass a Background Check.