Job Description Job Purpose: The Senior Salesforce Administrator will own the system administration and ongoing development, deployment, and support of our Salesforce CRM, and Rootstock deployment. The successful candidate will have a record of success in administering and improving processes, adoption using the Salesforce.com platform. The administrator will work closely with functional leaders, organizational units, implementors and subject matter experts to identify develop and deploy new business processes including Production efficiencies, Quality Assurance, Financial Support, Analytics Development, Marketing, and additional core program business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM, ERP, and overall Salesforce platform. Essential Functions:
- Serve as primary system administrator for the Salesforce.com environment with 150+ users
- Handle all administrative functions including user account maintenance, security settings, data management, workflows, and other routine tasks.
- Assist and/or be responsible for Rootstock and CRM deployments.
- Complete regular internal system audits and prepare for upgrades.
- Manage Salesforce.com data feeds and other integrations.
- Coordinate the evaluation, scope, and completion of new development requests.
- Work with our management team to establish suitable processes to support administrative, development, and change management activities.
- Assist in training of new users and grow the Salesforce.com skill set across the organization.
- Effectively act as the liaison between our users, vendors, and the contracted 3rd party implementors.
Skills/Qualifications:
- Excellent project management skills and a positive attitude
- In-depth knowledge of Salesforce products and their functionalities
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Creative and analytical thinker with strong problem-solving skills
- Must demonstrateexceptional verbal and written communication skills
- Must demonstrate ability to communicate effectively at all levels of the organization
- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
Required:
- Minimum four years of experience as a Salesforce.com administrator
- Bachelor's degree in computer science, Management Information Systems or similar preferred
- Experience with system implementations
- Salesforce.com Admin (ADM201 or ADM211) certified
- Sales Cloud, Marketing Cloud and Developer certifications preferred
- Proven ability to design and implement new processes and facilitate user adoption
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
- A documented history of successfully driving projects to completion
- A demonstrated ability to understand, document, and articulate complex requirements
- Previous experience working in a SCRUM or agile environment preferred
Required Skills : Candidates must be somewhat local 1.5 hours at most away from Newport News, VA Hybrid remote/onsite. Candidates must be able come onsite w/o expenses a couple times a month in Newport News, VA Salesforce ADM 201 certification required. Sales Cloud experience required. CANDIDATES MUST BE ABLE TO WORK IN THE US WITHOUT SPONSORSHIP NOW OR IN THE FUTURE. Background Check :Yes Drug Screen :Yes Notes : Selling points for candidate : Project Verification Info : Candidate must be your W2 Employee :Yes Exclusive to Apex :No Face to face interview required :No Candidate must be local :Yes Candidate must be authorized to work without sponsorship :Yes Interview times set : :No Type of project : Master Job Title : Branch Code :