Salesforce Administrator Flexible Location TNTP is currently seeking a Salesforce Administrator for our Technology team. This position is based in a home office anywhere in the U.S. and is available immediately. Occasional travel may be required. WHO WE ARE TNTP brings research, policy, and consulting together to reimagine America's public education system. Working collaboratively, we dig into educators' toughest challenges, and we provide actionable solutions grounded in evidence. This work takes place in schools and districts across the country, and our national position allows us to spot trends, collect and analyze data, and advocate for policy changes that introduce greater impact at scale. Our goal is to empower every student, breaking them free from the constraints of poverty and race, fostering innovation, and driving growth across the country. We collaborate across sectors and with school systems to ensure that the 3.5 million young people who graduate high school every year have pathways to economic and social mobility. The Technology team is a dynamic team that provides services to over 800 TNTP staff working on over 40 contract sites across the country and maintains a cloud-based infrastructure and suite of enterprise-level systems of moderate to high complexity. In addition, the team works directly with internal clients to provide exceptional customer service, manages technology vendors, and mitigates risk. The Technology team approaches work through a model of continuous improvement and governance models to support the evolving work of internal clients and address the business needs of a growing, virtually connected organization. We operate with a team culture focused on collaboration, sustainability, and professional development.
What You'll Do As the
Salesforce Administrator you will administer the technology stack used by our TNTP Teaching Fellows Sites to ensure we are operating as effectively and efficiently as possible, including configuring systems, supporting Fellow's program application launches, and troubleshooting issues. Salesforce is our primary platform, but you will be expected to work within a wide range of integrated systems, such as SurveyMonkeyApply, FormAssembly, Pardot, and SMS Magic. Specific responsibilities include:
- Manage user setup, permissions, customization of objects, fields, record types, page layouts, flows, validation rules, dashboards, and reports.
- Receive, prioritize, document, and actively resolve Tier 1 and Tier 2 end user help requests in a timely and accurate manner with high-quality customer service.
- Implement and maintain integrations between Salesforce and other systems.
- Monitor system performance and troubleshoot issues as they arise.
- Import, export, and mass update data as needed.
- Develop and maintain internal and user documentation for Salesforce and other integrated platforms; deliver end-user training.
- Develop, document, and execute test cases for testing of new features and platform upgrades.
- Assist with the retirement of technical debt.
- Collaborate with cross-functional teams to gather requirements and prioritize enhancements.
- Participate in the planning and execution of new Salesforce-related initiatives.
WHAT YOU HAVE
Qualifications and Experiences We are looking for a candidate to possess the following skills and expertise:
- Salesforce Expertise. You enjoy administering, configuring and maintaining Salesforce. You are a constant learner and are passionate about supporting solution implementations that leverage technology.
- Business Acumen. You apply your business knowledge and technical expertise to advise and drive Salesforce solutions that improve the outcomes of our work.
- Solve Problems. You can identify challenges, analyze the root causes, and propose solutions to help staff. You have honed your skills identifying critical information needed to solve a problem and proactively identifying trends to address.
- Support Staff. You'll regularly interact with staff, providing high levels of customer service and motivating them to make changes. You can communicate directly, concisely, and with a balanced tone, written and verbally.
- Take initiative. You're eager to contribute and learn, willing to provide solutions before we even know there are issues. As a result, you make ongoing process improvements.
- Build relationships. Your strong relationship-building skills will allow you to partner with TNTP staff, motivating and guiding them towards solutions that meet their most pressing technological needs.
Qualifications - Minimum of 2+ years of experience as a Salesforce Administrator with Salesforce Administrator certification
- Familiarity with tools such as FormAssembly and SurveyMonkeyApply is preferred, but not required.
- Working knowledge of various declarative Salesforce features, including Flows, Process Builder and Validation Rules.
- Critical thinking, problem-solving, and organizational skills. You pay attention to the details in troubleshooting and the accuracy of your solutions.
- Must be proficient in MS Excel, Word, Outlook, and SharePoint.
- Comfortable conducting basic data cleaning and analysis, and processing mass updates using DataLoader.
- Ability to prioritize and manage multiple responsibilities simultaneously.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users and collaborate effectively with staff of all levels across the organization.
- Ability to perform as a team player and work independently but collaboratively.
WHAT WE OFFER TNTP offers a competitive salary commensurate with experience in a similar position with the potential for an annual performance-based bonus. The salary range for this position is $72,800 - $109,200. New hires are typically brought into the organization at a salary between the range minimum and the salary range midpoint at the following ranges ($72,800-$91,000) depending on qualifications, internal equity, and the budgeted amount for the role. We also provide best-in-class comprehensive benefits, providing a wide range of plans and programs that are focused on supporting the physical, mental, and financial wellness of employees and their dependents. TNTP pays toward the cost of medical insurance plans and dental and vision plans. Our 403(b)-retirement plan has up to 7% matching contribution, as well as free financial planning and coaching services, and up to $600/year payment towards qualifying student loans. TNTP also provides fully paid life insurance, parenting benefits, lifestyle spending accounts, up to 12 weeks of fully paid medical leave, generous vacation time, commuter benefits, referral bonuses, and professional development. New employees start with 5 sick/personal days, accrue 15 days of vacation during their first year of employment, and receive approximately 24 paid holidays each year-including a Winter Break the last 2-weeks of December. We also provide a one-time home office start-up stipend of up to $1,100 and annual refresher amounts of up to $250/year, a TNTP-provided laptop and cell phone, and a home office stipend of $135/month. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other protected category. We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. We also offer an inclusive environment where staff are encouraged to bring their whole selves to work every day. So, we encourage those with the following identities to apply: Black, Latinx, Asian American, and Pacific Islander, Indigenous people, LGBTQIA+ and non-binary people, veterans, people living with disabilities, and others with lived experience being part of marginalized communities. We also ensure that individuals with disabilities are provided reasonable accommodations for the interview process. If you would like to request an accommodation in completing this application, interviewing, or otherwise participating in TNTP's selection process, please email ...@tntp.org. HOW TO APPLY Our application process is simple. In addition to submitting your resume, we also would like for you to share why you are interested in TNTP and how your experience has prepared you for this position. The priority application deadline for this position is
September 19th. After that date, applications will be considered on a rolling basis, so it is in your best interest to apply as soon as possible. Please submit your application online through Workday. #LI-REMOTE
Position Type: Regular TNTP is an equal employment opportunity employer committed to maintaining a non-discriminatory work environment. TNTP does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, arrest record, conviction record, or any other personal characteristic protected by applicable law. This policy covers all programs, services, policies, and procedures of TNTP, including recruiting, hiring, training, promotion, and administering all personnel actions, such as compensation, benefits, transfers, layoffs or terminations. Applicants for employment with TNTP must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.