Salesforce Loyalty Management Lead
: Job Details :

Job Description

We Are

Accentures Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, were the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry-leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning. Were building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us here to find out more about Accenture's Salesforce practice.

You Are

A Salesforce Loyalty Management Lead. You thrive in a team setting where you can use your prodigious creative and analytical powers to decimate problems. Leadership skills? You have them in spades, and you have the top-shelf communication, people, and management abilities to bring out the best in team members. Working in an information systems environment makes you more than happy.

The Work

• Lead and facilitate discovery and scoping sessions with travel clients
• Deal with client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and expectations
• Create and defend solution estimate and SOW
• Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions
• Coordinate with Technical Architects/CTA's, integration, and data consultants, and others, as needed, for specific technical design requirements
• Provide recommendations on third-party applications
• Manage expectations with clients, Accenture colleagues, as well as SFDC and other 3rd parties - i.e., be able to influence and guide towards successful outcomes
• Disseminate best practices on solution positioning and delivery.
• Own the solution and provide architectural oversight of the solution throughout the project
• Provide guidance and advisory support to project team on implementation approach and complex configuration issues
• Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope

• Work with project team to develop and validate estimates to support any Change Orders
• Participate in project status meetings, as requested by the Delivery Lead/Project Manager
• Contribute to estimating and SOW templates for future phases
• Lead business and functional requirements definition and prioritization/scoping of requirements.
• Map functional requirements to Salesforce.com features and functionality.
• Maintain and coordinate communication with the customer throughout each project.
• Mentor more junior team members in business analysis, project management, and Salesforce.com best practices

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements

Heres What You Need

• Experience supporting Loyalty Management/Travel clients or working within the Loyalty Management/Travel Industry
• A minimum of3 years of progressive experience in solutioning, discovery and business analysis, project management, and technology implementation in full life-cycle CRM engagements.
• A minimum of 3 year of experience with Salesforce.com is required.
• A Bachelor's degree or equivalent (minimum 12 years) work experience. (IfAssociates Degree, must have minimum 6yearswork experience)

Bonus Points If

• You are customer focused and great at building client relationships.

• You have a desire to work in a dynamic work environment and be creative within a team.
• You have a demonstrable ability to build, manage and foster a team-oriented environment.
• You have an ability to work creatively and analytically in a problem-solving environment.
• You have a desire to work in an information systems environment.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $73,800 to $218,800

Colorado $73,800 to $189,000

District of Columbia $78,500 to $201,300

Illinois $68,300 to $189,000

Minnesota $73,800 to $189,000

Maryland $68,300 to $175,000

New York $68,300 to $218,800

Washington $78,500 to $201,300

Requesting an Accommodation

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