Job Type Full-time Description Manage and maintain Salesforce instance which includes upgrades, system configuration and integrations. In office 4 days and WFH on Fridays. Responsibilities:
- Manage/Maintain Salesforce systems and products.
- Upgrading and configuring Salesforce systems, including integration.
- Administering Salesforce roles, profiles, sharing rules, workflows, and groups.
- Granting or revoking user access to specific data, reports, and dashboards.
- Responsible for data hygiene, maintaining data quality and accuracy.
- Customizing Salesforce applications and features using tools such as the Object Manager, Lightning App Builder, and Process Builder.
- Creating and maintaining automated workflows, approval processes, and process builder flows.
- Building reports and dashboards to provide insights into sales and marketing performance.
- Setting up and managing communication channels - Chatter and email templates.
- User Support - Provide training, triage end user issues to determine root cause, solution and enhancement requests.
- Create and maintain comprehensive technical and end-user documentation; document training materials where needed.
- Evaluating and installing third-party applications from the Salesforce AppExchange to enhance system functionality.
- Developing and enforcing data governance policies to maintain data quality and consistency across the organization.
- Work with stakeholders to define business and system requirements and execute based upon the needs: standard or customize.
- Performs and participates in the analysis, design and implementation of business and systems processes and procedures following appropriate standards.
- Work with 3rd party vendor to manage development needs and change management.
- Performs and manages QA/UAT based upon needed changes.
- Vendor management and maintenance of technical documentation for customizations.
- Work closely and in collaboration with teams in remote locations to support clients needs.
- Attend conferences and training as required to maintain proficiency.
- Perform other related duties as assigned.
EEO Requirements
- Minimum of 3+ years of Salesforce experience required.
- Salesforce certified administrator or Salesforce advanced administrator certification.
Preferred:
- Extensive experience in the administration and maintenance of Salesforce systems.
- In-depth knowledge of Salesforce products and their functionalities.
- Knowledge of CLM (Conga) / Quote tools / OwnBackup a plus.
- Knowledge of JIRA and MS SharePoint a plus.
- Strong interpersonal and communication skills both oral and written.
Salary Description $100,000.00 - $120,000.00