Location: New Paltz,NY, USA
BASIC FUNCTIONS AND RESPONSIBILITIES: Provides all the salon services offered in the Spa at Mohonk Mountain House menu of services according to their license. Maintains a high level of guest service and satisfaction. Makes a professional recommendation for their guest to facilitate continued wellness and enhancement. Adheres to all sanitation protocols and procedures. ESSENTIAL JOB FUNCTIONS: • Maintain a flexible work schedule including weekdays/weekends, holidays, and during peak periods of business. • Establish a minimum availability of three shifts per week to be scheduled and responsible for attendance. • Perform professional recommendation of retail with the goal of 15% product sales to service revenue. • Listen well, communicate effectively and establish working relationships with other staff, management, and guests that have a variety of educational backgrounds and values. • Demonstrate thorough familiarity of Spa services by performing professional recommendation of next experience for guests served in a meaningful and relevant manner. • Adhere to Mohonk Mountain House's Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. • Stock, organize, and maintain work stations and salon. • Prepare material and supplies for daily operations. • Wear proper protective equipment when performing tasks that recommend such equipment. • Clean designated equipment, such as nail clippers, cuticle pushers, nail files, pedicure station jets, hair brushes, combs, scissors, and other implements as assigned. • Clean and sanitize work area as per departmental and New York State regulations. • Inform supervisor of hazardous situations, emergencies, or threats to security of guests, employees, or hotel assets. • Work productively and efficiently with or without supervision when performing tasks. • Prioritize and meet time goals in a calm professional manner. • Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. • Learn and retain knowledge of historical facts and information about Mohonk Mountain House. • Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture. • Attend vendor trainings and events as assigned. • Learn the ingredients of products used to know possible contraindications due to allergies or medical issues provided by guests. • Learn benefits of ingredients and products used to be able to offer recommendations to guests to facilitate continued wellness and enhancement. • Learn sequence and protocols for each salon service offered. • Speak, read, and write the English language and communicate in a clear and congenial manner, with our guests, visitors, and employees. Hear verbal instructions, directions, and warnings. • Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards. • Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. • Lift up to 40 pounds from ground level to 4 feet and carry a distance of up to 30 feet with/ without assistance. Walk up to 3 miles per day. • Maneuver carts or dollies safely with loads up to 100 pounds up and down stairs, elevators, through passageways or outdoors up to 100 feet. • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust and focus. • Interact patiently with young children and adults. • Act calmly and professionally in stressful situations. • Analyze problems and develop and implement action plans to address problems. • Demonstrate high moral character in handling lost items and valuables turning them in immediately to designated lost and found area. QUALIFICATIONS: • At least 18 years of age • Current New York State Cosmetology License • New York State License for Nail Technician • Current Standard First Aid & CPR preferred • Salon work experience preferred Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.