DescriptionSuccess in a Sandwich Artist: Customer Service Subway Guests
- This role is responsible for providing experience excellence for the guest in the Subway location. The Subway Sandwich artist is responsible for taking care of the guest with their purchases, inquiries, special requests, and concerns with a kind demeanor. This role is responsible for providing exceptional service that exceeds the guest's expectations.
- This role is responsible for completing tasks delegated to them from the daily checklist and making sure each task is complete. The Subway Sandwich Artist is responsible for assigned cleaning tasks as well as maintaining a consistent positive presence for the guest.
Guest Security/ Food Safety/ Cleaning Protocols
- This role is responsible for protecting guest information. Rewards, payment, and identification information are included in items that should remain secure.
- The Subway Sandwich Artist is responsible for following all food safety and cleaning protocols.
Positive Interaction & Proactive Communication with Staff & Guests
- The Subway Sandwich Artist is responsible for positive communication with the team that maintains a supportive working environment.
- This role is responsible for helping to foster culture in the store that services the guest above and beyond their expectations. The Subway Sandwich Artist will make every effort to resolve any issues that the customer may encounter.
- This role is also responsible for maintaining consistent attendance. Advanced communication with their supervisor will be essential if they need to be absent from work during their scheduled time for reasons that are unavoidable.
Executing on Brand Standards
- This role is responsible for executing on Subway brand standards communicated by the President, Vice President, and Director of Operations of the Travel Centers and C-Stores.
- The Subway Sandwich Artist is responsible for helping to communicate and educate the Subway brand standards to the team and supporting a cohesive culture promoting and adhering to these standards.
- This role is responsible for upholding the company dress code. Maintaining proper grooming and daily hygiene is expected.
Honest. Hardworking. Team member of Wilkinson Companies
- Active member of the Wilkinson team that assists in diligently executing daily operations of the store and works to maintain consistency for the team.
- Active member of the Wilkinson team that communicates and upholds store quality and safety standards.
- Active member of the Wilkinson team that provides positive team mindset and maintains team accountability.
Requirements
- Must be able to work any area of the restaurant when needed
- Operate a computerized Point of Sale system/cash register
- Position requires bending, standing, and walking the entire workday
- Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally