SAP Solution Manager Functional ConsultantE*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. Our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs.Roles & Responsibilities:
Involve in Onsite-Offshore coordination activities (handover-takeover, off business hour activity tracking, offshore reporting). Provide Solution Manager support to SAP implementation as well as support teams and internal customers/clients.Technical/Functional Skills: Strong functional knowledge of SAP Solution Manager with at least 1 end-to-end implementation project and 2 support projects as a Solution Manager Functional SME for the following areas: - Incident Management (IT Service Management)
- Change Request Management (ChaRM)
- Managing Solution Manager Projects and Blueprint
- Integration with ARIS
- Strong knowledge of various Solution Manager Features.
- In-depth configuration expertise of Incident Management process and IT Service Management features in Solution Manager.
- Configuration knowledge of Change Management process (ChaRM), Project Management, Quality Gate Management, integration with HP-ALM and ARIS.
- Knowledge of SAP CRM Service Module is an added advantage.Experience:
- Experience as the Solution Manager Functional SME in at least 2 Incident Management implementations.
- Experience with all aspects of Solution Manager implementation including, but not limited to, gathering requirements, designing the future state operations solution, as well as supporting testing and post-implementation activities.
- Experience with gap analysis and strategic roadmap/blueprint development for Solution Manager.
- Extensive experience in Onsite-Offshore working model.All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr