SAP Support Analyst-PP
: Job Details :

Position Summary Oliver has recently embarked on a multi-year project to implement SAP S/4 HANA & MES (Manufacturing Execution Systems) at all manufacturing locations.To support our growth, we are implementing a single instance, private cloud-based SAP S/4HANA environment with on-premise MES software at each manufacturing location.This role will work with others on the team to resolve user issues in our SAP/MES environment, primarily in PP, ePPDS, MM, QM, WM, and MES. Primary Responsibilities •Ability to interpret and clarify incoming SAP incidents and service requests •Support SAP PP, MM, QM, WM, MES, and ePPDS processes and make continuous improvement recommendations. •Develop a working knowledge of the organization to efficiently route business support and clarifying questions to the right people. •Work with the SAP support team and SAP Basis as needed to share knowledge and approaches to issues. •Enter SAP OSS/ECS tickets as needed and work to resolution. •Work with end users to understand issues, suggest resolutions, and follow up to ensure closure. •Consult with IT personnel as necessary to diagnose and resolve system or networking issues. •Interact with vendors for assistance with incident resolution as required. •Document recurring solutions to incidents. •Attention to detail and following a consistent approach to problem-solving are critical skills. Basic Qualifications Education: •Bachelor's degree in Computer Science, Engineering, Business, or comparable work experience. •SAP training, certifications, tools, and methodologies are a plus. Experience: •At least three years of experience supporting SAP, preferably with S/4 HANA in a manufacturing environment. •Strong knowledge of SAP PP and MM is required.Additional experience with QM, WM, ePPDS, and MES is preferred. •Experience working in an ITIL-based service management environment Interpersonal Skills: •Excellent communication skills •Strong organizational and team collaboration skills •Ability to answer questions clearly and concisely both verbally and in writing to various technical levels •Enjoy working with other functional leaders and staff to understand needs and provide solutions •Excellent listening skills and always seeking first to understand the customer's concerns and needs •Effective time management skills Technical Skills: •Strong logical and analytical thinker •Attention to detail •Able to find root causes of problems and quickly determine efficient solutions •Strong verbal and written communication skills Other Skills: •Ability to effectively plan and organize •Ability to work under pressure and maximize efficiency Essential Functions: •The ability to predictably and regularly attend work and to be punctual •The ability to read and understand documents and drawings •The ability to work collaboratively with others •The ability to deal politely and professionally with customers and coworkers. •The ability to perform several tasks at once. •The ability to follow defined processes and achieve individual and department goals. •The ability to use a computer to communicate, create, and access information. Special Requirements •Ability to travel (US and internationally) approximately 5% •Ability to occasionally work evenings and weekends as needed for training and support of various shifts and global offices