Job DescriptionJob DescriptionDescription:
GUARDIAN ROOFING, GUTTERS & INSULATION
- Do you want to work for an organization that values people?
- Do you desire job growth? A position that challenges you?
- Do you want your ideas and solutions to be heard?
- Do you want to work for a fun, award-winning team with an amazing reputation, great pay and benefits?
If we've checked all the boxes continue on!
Guardian is seeking an experienced and energetic customer service professional who thrives on helping people, being challenged, is confident with scripting, and loves to hit goals! Since 2005 Guardian has been growing and leading the way in the roofing, gutters and insulation industry! If you are looking for a fulfilling career in the trades, we invite you to apply today!
WHAT WE OFFER YOU:
- A highly dynamic, fast paced and energetic work environment
- Competitive hourly base pay $25/hr+ paid bi-weekly, plus monthly bonus and commission!
- Benefits, paid vacation, paid holidays, and 401k!
- Different shifts Monday-Friday including some evenings and occasional Saturdays 9am-2pm; flexibility on hours required
- Technical training and opportunities for advancement and growth
- An engaged and supportive team and management
- A robust equipment package & swag!
- Networking opportunities
IDEAL CANDIDATE:
- 3+ years of phone customer service experience
- 1+ years inside sales or lead setting experience
- 1+ years live scheduling experience preferred
- Excellent problem solving skills
- Ability to follow multiple scripts
- Empathy for our customers and team
- Service Titan or applicable CRM software preferred
- Experience working within multiple software's at one time
- Degree or certification related to sales, marketing or business strongly preferred
- Roofing Industry experience preferred (or HVAC, countertops, electrical, garage doors, etc)
- Works with a sense of urgency to serve customers and other team members to get the job done
- 65 WPM+
PERSONAL ATTRIBUTES:
- Excellent manners, communication skills, and quest for clarity
- Humility and integrity
- Strives for personal and professional growth
- Strong work ethic and sense of responsibility
- Ability to persuade and influence others
- Coachability
- Loves to have fun at work!
Requirements:
QUALIFICATIONS:
- 1+ years of Scheduling experience in roofing, plumbing, HVAC or similar industry.
- 3+ years of experience with phone-based Customer Service.
- Previous experience with inside sales or lead scheduling highly preferred.
- Experience handling a up to 150 inbound/outbound phone calls.
- Experience utilizing a CRM program.
- Experience working with homeowners highly desired.
- Must be highly organized and possess the ability to multitask.
- Experience with problem resolution.
- Competent, outgoing, and possess the ability to talk to clients with confidence and ease.
- Flexible and have the ability to adapt in an often rapidly changing work environment.
- A good understanding of construction principles, methods and techniques.
- Team player with excellent communication skills, a strong work ethic and enthusiasm for a collaborative team environment.
- Proficient in Microsoft Office Applications.
- Dependable and able to show up to work on-time.
- Self-motivated, honest, and friendly. Someone who truly cares about people and making clients happy.
- Bilingual in English and Spanish strongly preferred
SCHEDULE
- 10:30 AM - 7:00 PM Monday - Friday
- Saturday/Sunday availability for overtime preferred
LOCATION
WHAT WE OFFER YOU:
- Highly competitive pay of $26.00 - $30.00/hr PLUS monthly incentive program up to $1,000.00
- Guardian offers Medical, Dental, Vision and Supplemental Insurance Plans
- 401K
- Company cell phone and laptop.
- The extras:
- $1,500 Employee referral bonus.
- Pet-friendly office environment.
- Employee appreciation events.
- Company swag.
- Excellent company culture, we celebrate the big and small wins as a team!
**Guardian is an equal opportunity employer. Our goal is to be an inclusive and equitable place to live, work, and play. **