Job DetailsJob Location Riverview Retirement Community - Spokane, WA Position Type Full Time Education Level High School Salary Range $20.00 - $25.00 Hourly Travel Percentage Negligible Job Shift Day Job Category Health Care Description At Riverview Retirement Community, we believe that exceptional care begins with exceptional coordination. Our commitment to delivering top-notch home care and therapy services is rooted in compassion, integrity, and a relentless pursuit of excellence. We are currently seeking a meticulous and empathetic Scheduler/Client Care Coordinator to join our dedicated team, ensuring that our clients receive the personalized care they deserve with the utmost efficiency and professionalism. Scheduler/Client Care Coordinator Job Summary: Riverview Retirement Community is seeking a detail-oriented and compassionate Scheduler/Client Care Coordinator for our RiverCare and RiverTherapy services. This role is crucial in ensuring the seamless coordination of Home Care Aides, Therapists, and Homemaker assignments. The ideal candidate will embody our agency's culture of compassion, accountability, and excellence, consistently demonstrating the highest standards of integrity, follow-through, and customer service. Why Choose Riverview Retirement Community?
- Flexible Scheduling: Enjoy a set schedule that promotes a healthy work-life balance.
- Staff Appreciation: Take part in staff appreciation events and benefit from our generous employee referral bonus program.
- On-demand Pay Option: Access your earned wages whenever you want
- Advancement Opportunities: Grow your career with us through various advancement opportunities.
- Access to Amenities: Benefit from complimentary use of our state-of-the-art aquatics and fitness center, including pools, spa, and indoor walking track, as well as our Campus Café for delicious drinks and food.
Scheduler/Client Care Coordinator Benefits & Perks:
- Paid Medical and Dental plans as well as other plan options for an additional cost to the employee.
- Vision plan, Short-Term Disability coverage, and optional Life and AD&D Insurance.
- Paid Long-Term Disability and Life and AD&D Insurance.
- 403b Retirement plan options with company matching ranging from 1%-4% of the employee's contribution.
- Optional spouse/dependent coverage for our Medical, Dental, Vision and optional Life/AD&D Insurance plans at an additional cost to the employee.
- Free access to our Employee Assistance Program.
- Tuition Reimbursement Program.
- PTO is accrued per hour worked and accrual rates vary based on years of service completed.
- Paid Holidays (9 days per calendar year) and paid sick leave.
Scheduler/Client Care Coordinator Job Responsibilities:
- Mission Support: Uphold and actively promote Riverview's mission to provide quality, efficient, comprehensive, and effective client services.
- Performance Improvement: Participate in and support the agency's ongoing performance improvement initiatives.
- Policy Compliance: Adhere strictly to all agency policies and procedures, ensuring compliance in all actions and decisions.
- Confidentiality: Safeguard the confidentiality of client, employee, and agency information at all times.
- Safety Promotion: Actively promote a safe environment for clients, staff, and the office.
- Scheduling: Efficiently schedule service visits according to the directions of the supervisor or designee, ensuring timely and accurate assignments.
- Client Intake: Assist with the referral and intake process for clients requiring agency services.
- Insurance Verification: Verify third-party insurance coverage as needed to ensure appropriate service provision.
- Timely Coordination: Ensure all visits are scheduled promptly, with appropriate staff assigned as needed to meet client needs.
- Professionalism: Maintain a professional appearance and foster a positive work environment.
- Reception Duties: Serve as receptionist/operator as needed, ensuring a welcoming and efficient experience for clients and visitors.
- Client Satisfaction: Assist in obtaining and managing client satisfaction surveys to continually improve service delivery.
QualificationsScheduler/Client Care Coordinator Job Requirements:
- Must have a high school diploma or GED
- Must be at least 18 years old
- Prefer at least one-year in-home service scheduling or medical office experience
- Must have effective oral and written English communication skills to work with clients/family and ability to listen without imposing personal values or beliefs
- Must be able to follow instructions to complete work as assigned
- Ability to maintain confidentiality about clients receiving agency services
- Maintain current state driver's license and a dependable insured automobile, if needed
- Demonstrate computer literacy and able to use scheduling software
- Prefer experience with PointClickCare (PCC) and Net Health
- Experience working in a high stress environment with multiple demands
Riverview Retirement CommunityAbout Us: We opened our doors in 1959 and have a rich history of satisfied clients and staff. We pride ourselves on our culture where we elevate and celebrate the lives of our residents and employees. Our caring staff, board and volunteers are dedicated to serving the spiritual, physical, and social needs of our residents. We strive to be leaders in Senior Living Communities through our faith-based culture of caring, quality, safety, and service. Come see our amazing campus and meet the people of our community! Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Please visit our website at for more information or to apply! Email HR with questions or send your resume to ...@riverviewretirement.org. Riverview Retirement Community is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.