Overview:Virginia Mason Franciscan Health has exciting and rewarding careers with competitive salaries and benefits. We are a family of hospitals health care services and medical providers delivering compassionate care to people throughout South Puget Sound. We are part of Catholic Health Initiatives one of the largest not-for-profit health care systems in the country.Responsibilities:
Responsibilities:
Schedules patients for department services or studies based on physician referral.
- Calls patients to set up and confirm appointments; follows up to ensure that each referral is contacted and a disposition is reached; records cancellations and reschedules time slot.
Answers screens and directs telephone calls.
- Provides information in response to general inquiries from patients visitors staff and others.
Performs related general office/clerical support duties.
- Transfers patient data to internal forms and faxes paperwork to Admitting for patient pre-registration.
- Assembles and processes charts for scheduled patients in accordance with established procedures.
- Types collates and assembles documents; and photocopying/faxing reports files charts and related materials.
- Proofs dictated reports for missing information and returns for correction distributes corrected copy to appropriate physician.
- Monitors/orders standard office supplies.
- Establishes maintains and updates files records accounts and other information as needed to support and document office activities.
- Enters corrects and/or batches daily charges into automated system according to established procedures; reviews reports to validate that charges are accurate for services received; ensures that inaccuracies are corrected.
Qualifications:
Job Knowledge/Abilities
- Knowledge of modern office principles practices systems and equipment.
- Knowledge of or ability to learn medical terminology and abbreviations.
- Knowledge of or ability to learn established procedures relating to inpatient/outpatient admission/registration processes.
- Ability to understand and apply oral and written instructions/guidelines to produce a desired result.
- Ability to effectively organize and prioritize to concurrently handle multiple tasks.
- Ability to schedule or re-schedule appointments in an accurate and timely manner.
- Ability to demonstrate effective customer service skills and diplomacy with sometimes challenging persons and/or situations.
- Ability to read understand and communicate in English sufficient to perform the duties of the position.
- Ability to use office equipment and automated systems/applications/software at an acceptable level.
- Ability to establish and maintain effective working relationships as required by the duties of the position.