Location: Wilmington,DE, USA
Work Schedule:
Position operates on an alternating weekly basis
* Monday to Friday (8:30a - 5:00p)
* Monday, Tuesday, Thursday, Friday, & Saturday (8:30a - 5:00p)
Position Summary:
The Scheduling Coordinator is responsible for providing exceptional customer service by promptly and professionally addressing inquiries and complaints. This role requires strong communication skills, in-depth knowledge of company products and programs, and the ability to work effectively within a team environment.
Essential Duties and Responsibilities:
* Answer phone calls in a professional and timely manner.
* Manage and update schedules by matching caregiver skills to client needs and handling last-minute changes.
* Triage heavy phone volume efficiently.
* Review and approve schedules weekly for billing and payroll.
* Serve as a liaison between caregiver staff, clients, families, and other back-office employees.
* Learn and utilize new software to document all activities in a shared database.
* Maintain composure and work effectively in a fast-paced environment.
* Demonstrate excellent customer service skills.
* Utilize strong critical thinking and problem-solving abilities.
* Be familiar with New Castle and Kent Counties for mapping locations.
* Perform other duties as assigned.
Qualifications:
* High School Diploma or GED equivalent required.
* Associate's degree preferred.
* Previous experience as a scheduler in a medical-related field is advantageous.
* Proven track record of providing excellent customer service.
* Knowledge of medical terminology and coding is necessary.
* Strong problem-solving skills.
* Proficiency in data entry and computer skills, including Microsoft Office Suite.
* Excellent verbal and written communication skills.
* Ability to maintain confidentiality.
* Ability to work independently with minimal supervision.
* Must pass background checks, drug screening, a doctor's physical, and a 2-step PPD test.