Job Type Full-time Description Kennebec Valley Community Action Program (KVCAP), which seeks to strengthen individuals, families and communities through direct services and community collaborations that create solutions to poverty, is looking to hire a patient and understanding Scheduler/Dispatcher in Waterville. Requirements Responsibilities:
- Use dispatch software to assign trips and prepare daily trip manifests for drivers.
- Respond to client telephone calls.
- Perform a variety of office tasks including typing, filing, copying, and data entry.
- Communicate with drivers via two-way radio and/or cell phone in accurate, professional, and timely manner.
- Act as contact person for outside agencies requesting transportation.
- Will be responsible (on a rotating basis) to be on call after-hours as a contact for drivers and providers
- One to two years office work involving customer service.
- Ability to read maps and give clear concise directions.
- Good interpersonal skills with willingness to help clients and coworkers in a fast paced environment.
- Ability to work as a team and multitask.
- Ability to pass DMV, State Bureau of Investigation, Department of Health & Human Services, Sex Offender Registry and fraud background checks.
- This position is subject to Federal Transit Administration (FTA) drug and alcohol testing program requirements.
Preferred Requirements:
- Previous experience in dispatching by telephone and/or two-way radio.
- Knowledge of Kennebec and Somerset Counties and surrounding areas.
- Familiarity in using computer data base or software for scheduling transportation.
Benefits:
- 13 Paid Holidays, including Juneteenth and Indigenous People's Day, plus one additional day during your Birthday month.
- Low cost health, dental, vision, life and long-term disability insurance options.
- 100% employer-paid short-term disability insurance.
- Generous Paid Time Off program that starts at 4 weeks per year.
- Employer-sponsored retirement plan that includes an employer contribution and an employer match.
- Annual CSA program that delivers a weekly box of food from local farms to all participating employees for 20+ weeks per year.