Location: Charlotte,MI, USA
Summary: Responsible for scheduling all demand-response ride requests, dispatching daily work to Eatran drivers, and supervising drivers as needed.Duties & Responsibilities:The primary job of the Scheduler/dispatcher is managing reservation requests in a consistent, efficient and thorough manner.Answer phone lines.Schedule demand-response ride requests in an efficient manner, according to Eatran policies and work rules.Communicate daily work schedules to Eatran drivers using correct FCC radio procedure.Monitor vehicle movements and locations.Provide information regarding the Eatran system.Maintain ride reservation records.Prepare daily reports assigned to the dispatch center and document significant events or situations in accurate and complete detail.Schedule driver break periods and vehicle use.Respond to emergency situations. (I.E.: Breakdowns, weather conditions, etc.)Record token purchases appropriately.Complete reduced fare forms.Perform other reasonably related duties as assigned by Management.