Location: Sarasota,FL, USA
This candidate will be assisting patients in scheduling their appointments for outpatient services. They will be taking a minimum of 75-100 inbound calls per day. Calls will include but are not limited to preregistration, coordinating patient schedules to maximize patient and physician satisfaction, estimating patient financial responsibility, collect insurance information, payment information, and deductible. In addition, this candidate will ensure that the patient meets the hospital financial policies/guidelines for services scheduled. Lastly this candidate will communicate to the patient any necessary instructions and directions for their appointments plus any additional information from the doctor. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Knowledge of ICD-9/ICD-10 coding and current CPT coding. High School Diploma/GEDMinimum 1 year of healthcare front desk or healthcare call center experience with true scheduling experience Great customer service skills, strong ability to multitask, and great problem solving skillsAbility to handle difficult customer situations and de-escalate situationsStrong knowledge of medical terminology and medical insurance (MRI, CT-Scan)