We are looking for an Home Care Scheduler to help manage our successful Home Health business! This role makes a significant impact on our daily operations and the ability to provide the best care to our clients. You are highly detail-oriented and an expert at managing multiple priorities. As a scheduler, you will be primarily responsible for the making sure that all clients schedules are filled with the appropriate care team member. Process-driven with exceptional customer service skills, you genuinely care about connecting patients and caregivers to improve lives. RESPONSIBILITIES
- Coordinate the use of our staff to ensure consistent quality of services for clients staffing needs
- Use web based scheduling application as the basis for all scheduling
- Create and maintain schedules for all employees
- Contact caregivers regarding shift coverage and any changes to the hours of their regular schedule
- Keep a hot list of all staff that can be placed immediately or used as backup for all call off situations
- Fill open shifts and securing coverage for call-offs or changes in clients needs
- Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes
- Participates in determining hiring needs, as well as interviewing, hiring and training new staff
- Week night and weekend on call rotation
QUALIFICATIONS
- High school diploma or GED
- 1-2 yrs patient scheduling experience
- Must be well organized, show great attention to detail
- Proficient with computer use and software applications
- Multi-tasker and customer service-oriented
- Excellent time management skills
- Home Health experience preferred
WHY JOIN THE INDUSTRY?
- Competitive compensation
- Training and support