Scheduler
: Job Details :

Scheduling Manager

Are you looking for a career with a purpose? A leading senior home care company is seeking a dynamic Scheduling Manager in our Westminster location. The Scheduling Manager is responsible for organizing the delivery and administration of personal care services provided by Senior Helpers of Westminster. A key role of this position will be to create an environment and culture that provides strong vision, direction, and support to teams that will impact growth and ensure success for all. Our employees enjoy a positive workplace culture and camaraderie while recognizing that their work makes a difference for our clients and their families. At Senior Helpers of Westminster, we believe our employees are our greatest asset.

General Duties and Responsibilities:

• Manages workload based on goals, initiative, and prioritization.
• Select, schedule, and coordinate caregivers based on new and existing clients' assessment and care plan information.
• Maintains appropriate gross profit margin for each case.
• Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “callouts” arise.
• Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
• Track and record in company software for all scheduling changes.
• Accept on-call duty averaging two weeks per month and as directed by the supervisor.
• Communicate and provide input to the internal staff on hiring needs regularly.
• May assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software.
• Collects new documents as directed, and notifies supervisor when new documents cannot be obtained.
• Audits timecards regularly to ensure hours match scheduled hours.
• Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
• Coordinate shift back-fill activities in the event of caregiver tardiness or absences.
• Act as point of contact with the client's family regarding schedules.
• Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
• Works in conjunction with supervisor in resolving complaints, incidents, and injuries.

Examples of Qualifications :

• High School Diploma or equivalent (GED) is required, Associate degree preferred.

• Previous experience in customer service preferred.

• Minimum of one year in a staffing/scheduling/logistics position preferred.

• Knowledge of general home care/healthcare staffing preferred.

• Excellent organization and communication skills

• Quick-thinking and astute decision-making skills

• Team player, excellent verbal and communication skills, adaptable in different situations, possess excellent client interaction skills, able to multi-task and work independently.

• Must have experience using telephones with multiple lines, multi-task on several calls, and maintain professionalism and patience within a fast-paced environment.

• Excellent problem-solving and creative-solution abilities

Job Benefits:

• Paid Time Off
• Supplemental Insurance
• Bonus structure

About Senior Helpers of Westminster:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance