Scheduling AgentPOSITION SUMMARYResponsible for efficiently scheduling Installs and service appointments. ESSENTIAL FUNCTIONS
- Schedule all confirmed orders
- Schedule all service tickets
- Ensure all client breakdowns are scheduled within 48 hours
- Cluster annual inspections daily, ensure all field personnel have a minimum of three jobs daily.
- Efficiently schedule all jobs to minimize drive time, and field personnel overlap
- Liaise with inside regional sales managers to assist in meeting regional sales targets
- Liaise with regional field management to minimize overtime and ensure adequate PTO coverage
- Completes client confirmation calls daily, ensure all clients are contacted 24 hours in advance
- Escalates customer complaints
- Document all client contact and outcomes in client database.
- Liaise with the Permits department for scheduling installs in applicable permit states
- Liaise with Logistics to ensure field personnel receive the parts needed to complete jobs.
- Observes all health/safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Employee may perform other related duties as negotiated to meet the ongoing needs of the organization
SKILLS
- Proficiency with computers
- Analytical Thinking
- Ability to handle and prioritize multiple tasks
- Communication skills
- Interpersonal skills
- Organization sills
ATTRIBUTES
- Works with the team; contributes to positive team environment
- Approaches others in a tactful manner; Reacts well under pressure; Accepts and adapts to frequent change.
- Works with integrity and ethically; supports organization's culture, goals, and values.
- Adheres to work schedule.
EDUCATION / EXPERIENCEAssociate's degree (A. A.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience.PHYSICAL REQUIREMENTSMust occasionally lift and/or move up to 10 pounds.Regularly required to sit, talk, or listen; occasionally required to stand.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.WORK ENVIRONMENTThe noise level in the work environment is usually moderate.NOTE: This job description is not intended to be all-inclusive.