Job Description: Pay Range: $30hr - $33hr Responsibilities:
- ct as primary scheduling point of contact for assigned treatment sites.
- Create and maintain patient schedules in coordination with treatment sites and manufacturing sites.
- Troubleshoot and develop plans of action for issues throughout the patient journey.
- Interact with internal and external stakeholders over the phone and email.
- Ensure a positive end-to-end customer experience.
- Execute exception processes such as product returns, product replacements, and out of spec product.
- Input and maintain transactional data related to patient schedules within company's scheduling system.
- Train treatment sites on patient scheduling processes as assigned.
- Document feedback from customers and partners as received.
- Create and maintain master data in account management system.
- ctively participate in tactical and other meetings as assigned.
- Facilitate daily operations activities and meetings including shift turnover on rotating basis.
- Provide real-time scheduling portal support to external users.
- Lead meetings with commercial matrix teams.
- Raise escalations and execute as assigned.
- Track assigned account health and provide insights into trends.
- Comply with applicable SOPs, work practices, and other documentation.
- Establish and maintain a trusted relationship with company commercial matrix team and treatment sites as assigned.
- ccountable for individual performance.
- Execute project tasks as assigned.
- Execute working groups tasks as assigned.
Required Competencies: Education:
- Bachelor's degree or 3 years of work experience.
Experience:
- Work experience in customer service, call center operations, patient services/navigator, account management, logistics, or supply chain preferred.
Knowledge, Skills, and Abilities:
- Highly self-motivated, self-aware, and professional.
- ble to work independently and in groups.
- Flexible in responding to quickly changing business needs.
- Exceptional customer service orientation.
- Skilled at managing tense situations and de-escalation.
- Eager to work with teams from other regions and cultures.
- ble to share workspace for independent and collaborative work.
- Strong sense of ownership and accountability.
Working Conditions:
Physical Demands:
- Sitting for periods of time.
dditional Information: Personal Attributes:
- Proactive and results-oriented mindset.
- bility to work independently and as part of a team.
- Strong organizational and time management skills.
- Commitment to continuous improvement and professional development