Location: Hazleton,PA, USA
Scheduling Assistant
Office location: Hazleton, PA
This role will be hybrid 3 days in office.2 at home after initial training period which will be in office 5 days a week.
Description: Serve as central point of contact for all incoming customer calls/emails
Address customer questions/concerns as much as possible
Delegate to appropriate individual/group if unable to address
Log customer calls and report out weekly
Assist schedulers with proactive customer contacts throughout job scheduling process
Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
Schedule customer appointments, issue reminders/confirmations
Maintain log of all communications to report out weekly
Provide other scheduler assistance as needed
Assist in creating work packets
Assist in processing bundled job cards
Remove job holds once verified
Create IVR appointments
Assist in WO close out
Schedule temp disconnects
Investigate property damage claims and schedule work if liability is determined
Pay Range: $25.00 - $27.00 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
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