AGM Tech Solutions, on behalf of the Client - a Global Technology Company, is hiring a Scheduling AssistantHybrid/Remote: This role will be hybrid 3 days in office/2 at home after initial training period which will be in office 5 days a week.Office location: HazletonPosition Title: Scheduling AssistantPosition Summary:Serve as central point of contact for all incoming customer calls/emailsAddress customer questions/concerns as much as possibleDelegate to appropriate individual/group if unable to addressLog customer calls and report out weeklyAssist schedulers with proactive customer contacts throughout job scheduling processProvide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)Schedule customer appointments, issue reminders/confirmationsMaintain log of all communications to report out weeklyProvide other scheduler assistance as neededAssist in creating work packetsAssist in processing bundled job cardsRemove job holds once verifiedCreate IVR appointmentsAssist in WO close outSchedule temp disconnectsInvestigate property damage claims and schedule work
Additional Perks:- Excellent Market Rate/Salary- Positive Work-Life Balance- Competitive Benefit Packages Including Medical Insurance, Dental Insurance.
Company Overview: AGM Tech Solutions is a Women-Minority owned Firm relationship-based IT Consulting firm dedicated to Serving our Clients Nationwide. Our dedicated team strives to exceed the expectations of our clients and employees by building long term relationships based on Integrity, Trust, Hard Work, Commitment and our service experience. We offer a consultative approach to each and every client by taking the time to listen to their needs and help them get where they want to go by becoming an extension of their organization. We provide Information Technology staffing: High caliber talent for temporary support and project Deliverables. Direct IT placement services: Contract-to-Hire Direct Hire professionals for longer-term needs.