Location: East Syracuse,NY, USA
Job purpose
The Scheduling Coordinator -1 is responsible for providing quality customer service on a timely basis and interacting with clients to ensure services are accurately scheduled. Responsible for communication and documentation between a wide customer base to include but not limited to, Insurance Carriers, Provider Offices, Attorney Offices and Injured Workers (Claimant).
Duties and responsibilities
• Delivers quality Customer Service from initial request for service until completion of end product• Adheres to client protocols and jurisdictional regulations including appropriate documentation of same • Ensures all referrals have been entered and cases created accurately • Schedules exams with physician offices and enters date and times through office operating system• Communicates with clients, physicians and claimants/attorney regarding appointment scheduling, appointment changes, no shows and cancellations.• Prepares and sends exam notification letters, cancellation letters, no show letters daily• When required, responsible for initiating and follow up of prompt pre-payment to providers • Coordinates ancillary services such as transportation/translation as requested, following customer protocol• Performs appointment reminder calls and appointment follow up calls as necessary • Contacts appropriate agencies or persons for the purpose of verifying information• Handles incoming and outgoing calls effectively and efficiently meeting client standards/protocols• Ability to efficiently and accurately manage high volume of emails in a timely manner• Communicates immediately with Supervisor with regard to any client concerns• Operates company software and equipment• Enters data by inputting alphabetic and numeric information into system via keyboard• Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail• Communicates using correct English, spelling, grammar, and punctuation• Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines• Proficiency with imaging/scanning documents• Maintains confidentiality and discretion as a general rule• Works effectively as a team contributor on all assignments • Interacts professionally with other employees as well as clients• Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics• Understands current URAC standards as appropriate to job functions
Qualifications
• HS Diploma or equivalent• Proficient with MS Office Suite• Excellent communication skills-verbal and written• Ability to organize and prioritize work effectively • Ability to accept and apply constructive feedback
Physical requirements
• Ability to remain in a stationary position for long periods of time • Ability to speak and hear • Manual dexterity sufficient to operate a computer keyboard and calculator• The employee may be required to walk • The ability to see details at close range (within a few feet of the observer)