Location: Bethlehem,PA, USA
Job Overview:
This position involves contacting customers to schedule delivery for printing equipment. The role is largely sedentary, with a focus on customer service and data entry. Strong computer skills and experience with Microsoft Office are required.
Responsibilities:
Coordinate with inventory control and other functional areas to ensure timely and accurate equipment delivery to customers.
Work with sales or account managers to schedule installations.
Utilize database and spreadsheet tools to analyze data and manage workflow.
Pre-call customers to arrange deliveries, pick-Client, and relocations.
Print and scrub the Ad Hoc Report.
Print Bill of Lading (BOL) documents.
Update the delivery system with scheduled dates and notes.
Send delivery notifications to the Order Processing team.
Update Oracle DFF notes, CC notes, or the Zoom Screen as needed.
Create manual orders in the delivery system when required.
Schedule orders in staging to meet cycle time requirements.
Perform other duties as assigned.
Requirements:
High school diploma or equivalent education.
Minimum of one year of customer service experience.
Proficiency in Microsoft Office, database, and spreadsheet skills.
Strong customer presentation and communication skills.
Ability to interact professionally at all levels, both internally and externally.
Teamwork-oriented attitude.
Adequate reading, math skills, and ability to write legibly.
Work Environment:
Office environment with adequate lighting, ventilation, and normal temperature and noise levels.
Work assignments are diversified and involve preparing and conveying complex information.
Minimal physical effort is required, with work being mostly sedentary, though occasional walking, standing, bending, and lifting (up to 10 lbs.) may be involved.
Moderate dexterity is necessary for using a calculator, keyboard, or other tools requiring hand-eye coordination.