Location: Chattanooga,TN, USA
Company Overview
The Enlyte Family of Businesses
Mitchell | Genex | Coventry
Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.
Job Description
This is a full-time position. The candidate must be located in the Chattanooga, TN area.
The Scheduling Coordinator is responsible for providing quality customer service on a timely basis and interacting with clients to ensure services are accurately scheduled. Responsible for communication and documentation between a wide customer base to include but not limited to, Insurance Carriers, Provider Offices, Attorney Offices and Injured Workers (Claimant). Higher levels are responsible for providing guidance, instruction, direction and leadership to the scheduling team for achieving unified workflow as well as a key result or group of aligned results. They are responsible for monitoring the quantitative and qualitative result that is to be achieved. They are responsible for reporting any perceived deficiencies to their direct report.
Qualifications
Minimum Education:
* High School diploma or GED equivalent
Required Skills and Experience:
* 1-3 years of customer service experience
* Microsoft Office Suite and personal computer literacy/competency
* Professional oral and written communication skills
Desired Skills and Experience:
* CRM or another computer database
* Data entry experience
* Customer service
* Team-oriented with an ability to prioritize on-going tasks.
* Problem-solving skills
* Attention to detail
* Strong organizational skills
* Any experience in healthcare, insurance, or workers compensation
Benefits
We're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $16.00 - $20.00 hourly, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-MW1