Scheduling Coordinator
: Job Details :

Preferred Care at Home, a leading non-medical Home Care agency, is hiring a scheduler for their office in Virginia Beach. A working knowledge of WellSky (formerly ClearCare) is preferable but not mandatory. Must have excellent customer service skills, excellent computer skills and be able to work in a fairly fast paced environment. Will conduct a speed typing test during interview to confirm keyboard skills. The ability to multi-task is a must. Benefits include: weekly pay via direct deposit, 401K with company match and immediate PTO accrual. 1/2 of Medical and dental insurance paid after 6 months of employment. This is a personal plan only, not family. Requirements are as follows: 5 years experience in Home Care Administration or associates / bachelors degree. Must be able to pass a background check and drug screening. Must have social security card, valid driver's license, car registration and car insurance. We will require 2 recent professional references and a complete updated resume.JOB DESCRIPTIONSCHEDULING COORDINATORGENERAL DESCRIPTION: The Scheduling Coordinator position is to coordinate, in collaboration with the professional staff, the scheduling of direct services in order to maximize customer satisfaction, operational efficiency and the human resource. The position helps orient new staff, coordinates the workflow necessary for the coverage of the scheduled visits, solves problems, and speaks with clients or their family members by phone. The position implements policy, maintains computer files, necessary documentation, and completes reports. The Scheduling Coordinator requires specialized knowledge, supervision capabilities, extraordinary customer service skills, and a flexible, creative approach to the timely meeting of the client scheduling needs. The Scheduling Coordinator reports to the Admin, has HIPAA restricted level of access to client information, and is an exempt, Administrative employee.QUALIFICATION:

• Must have the ability to direct the work of others, exceptional communication skills and telephone manner, a teamwork attitude, decision-making skills, and ability to function in a stressful environment with multiple simultaneous demands.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES OF THE JOB:

Supervise the workflow of the scheduling department to assure the efficient scheduling of direct care employee assignments. This includes assurance that all assignments are made based on the appropriate credentialed staff, all cases are covered for the day, and follow-up in a timely manner. This requires decision-making, implementing policy, and an understanding of the agency computer software application.

Make and receive phone calls necessary for the coordination of the arrangement and confirmation of direct care employee assignments and scheduling changes and the maintenance of acceptable departmental customer service standards. This includes calling to verify arrival of the care-giver employee, facilitating the communication of problems to appropriate staff member, and monitoring scheduling assignments and staff availability. This function requires courtesy, and an open minded, objective attitude.

Assist with the orientation of new direct care staff. These activities require the ability to interpret written instructions, and communicate clearly.

Complete paperwork and monitor departmental documentation including Intake Interviews and Job Orders, staff availability list, scheduling records, and tracking forms to facilitate their prompt processing or timely filing. Complete accurate time sheets and submit on time.

Maintain computer files, which require an understanding of the Agency's software applications, and accuracy.

Answer the telephone and speaks with client, their families, or staff and acts as liaison with other agency departments and staff. This requires a polite, courteous phone manner, active listening, clear speaking voice, and a friendly, helpful attitude.

Coordinates and participates in the auditing and evaluation of agency annual review. This includes the preparation of the evaluation form; gathering vital information, and assessing the care giver staff performance in collaboration with the professional staff. This task requires the ability to analyze information, objectivity, and fairness.

Analyzes department workflow and duties to recommend improvements.

OTHER DUTIES:

Adherence to Agency policies and procedures.

Be punctual and maintain an excellent attendance record.

Attend Agency meetings and training.

Understands the various licensing and

Best Practices provision requirements.

Perform other duties as assigned.

WORKING CONDITIONS:Work is in an office environment. The position routinely requires the ability to speak, hear, see, read, write, and the use of a computer keyboard, typewriter, telephone and other general office equipment.SUPERVISION:The Scheduling Coordinator has the authority to effectively recommend the hiring, discharge, transfer, promotion, and suspension, and to assign, direct and discipline staff under their control and exercises such authority with independent judgment and in the interest of the agency. The Scheduling Coordinator is responsible for the indirect supervision of the direct care employee.