Hendrick Health
Location: Brownwood,TX, USA
Date: 2024-10-14T07:17:05Z
Job Description:
JOB SUMMARY
- The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.
JOB REQUIREMENTS
- High school diploma or general equivalency diploma (GED)
- Minimum one year of experience in an appointment scheduling position
- Required Licenses/Certifications
- Required Skills, Knowledge, and Abilities
- Knowledge of medical practice protocols related to scheduling appointments
- Knowledge of manual/computerized scheduling systems
- Knowledge of customer service principles and techniques
- Skill in communicating effectively with physicians/clinicians about scheduling preferences
- Skill in maintaining master appointment schedule via manual or computerized means
- Skill in producing reports about appointment patterns as needed
- Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
- Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
- Ability to analyze situations and respond appropriately