Location: Abilene,TX, USA
JOB SUMMARY
* The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.
JOB REQUIREMENTS
* Minimum Education
* High school diploma or general equivalency diploma (GED)
* Minimum Work Experience
* Minimum one year of experience in an appointment scheduling position.
* Required Licenses/Certifications
* Required Skills, Knowledge, and Abilities
* Knowledge of medical practice protocols related to scheduling appointments.
* Knowledge of manual/computerized scheduling systems.
* Knowledge of customer service principles and techniques.
* Skill in communicating effectively with physicians/clinicians about scheduling preferences.
* Skill in maintaining master appointment schedule via manual or computerized means.
* Skill in producing reports about appointment patterns as needed.
* Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
* Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
* Ability to analyze situations and respond appropriately.
* Designated Driver
* No
* OSHA Category
* 1 - High Risk