Location: Saint Cloud,MN, USA
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RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This position requires onsite training for a minimum of 8-12 weeks in St Cloud, MN with the opportunity to work from home in the future. This position is fulltime, Monday -Friday working 9:00am -5:30pm with an onsite Saturday rotation (2-3 per yr).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling
* Answers phones and handles calls in a professional and timely manner
* Maintains positive interactions at all times with patients, referring offices and staff
* Schedules patient examinations according to existing company policy
* Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
* Ensures all patient data is entered into information systems completely and accurately
* Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
* Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
* Maintains an up-to-date and accurate database on all current and potential referring physicians
* Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
* Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
(10%) Insurance
* Pre-certifies all exams with patient's insurance company as required
* Verifies insurance for same day add-ons
* Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Completes other tasks as assigned