Location: Boston,MA, USA
Under general supervision of the Scheduling Service Center Manager. The Scheduling Specialist I function as a primary interface between MGH Imaging, patients and referring practices. The Scheduling Specialist I perform all tasks related to scheduling imaging tests - primary in the Epic system and has direct accountability for successful scheduling outcomes and participates in performance tracking and service improvement initiatives.
Work Schedule will be Monday through Friday 8:30am - 5pm. In office training for 90 days or until Manager and leads feel individual is ready to be remote.
Principle Duties and Responsibilities:
Orders
* Verifies accuracy or order and proactively intervenes when updated information as required to improve accuracy.
* Confirms accuracy of patient demographics, insurance information and ordering provider details.
* Ensures all other elements of order are appropriate by using various internal and external verification systems and department resources.
Scheduling
* Performs patient scheduling activities and /or fully supports ordering practice in doing so when intervention is required.
* Ensures accuracy and thoroughness in all scheduling events and addresses errors in a timely fashion.
* Gains expertise in order information, imaging protocols and scheduling options within the broad network of imaging resources.
* Develops information networks and personal relationships to maximize effectiveness.
* Manages numerous scheduling events concurrently without impacting quality.
* Meets management targets for scheduling volume and accuracy rates.
Result Monitoring & Tracking
* Employs validation techniques to maximize scheduling effectiveness.
* Supports process improvement initiatives, proactively engages manager.
* Actively addresses service enhancement opportunities.
* Ensures all hand offs among colleagues are clearly communicated and mutually agreed upon.
Other
* Provides cross coverage as required.
* Performs all other related duties appropriate to this level of position and/or as directed by the Scheduling Center Manager.
* Always observes hospital and department policies and procedures.
Maintains the confidentiality and privacy of protected health information consistent with HIPAA requirements.
Minimum Requirements:
High School Diploma, GED or Equivalent
Preferred:
1 year of administrative experience, preferably in a clinical setting. Prior work experience utilizing computers and pertinent office equipment.