Location: Santa Clara,CA, USA
Description
About Amazon Health??
Amazon Healths mission is to make it dramatically easier for customers to access the healthcare products and services they need to get and stay healthy. Towards this mission, we (Health Storefront and Shared Tech) are building the technology, products and services, that help customers find, buy, and engage with the healthcare solutions they need.
Job summary??
We're on the lookout for an exceptional Software Engineer II to join our team of experts in the field of machine learning and AI. Together, we aim to revolutionize healthcare by making personalized and empathetic care accessible, convenient, and cost-effective. In this role, you will build software initiatives along with a team of software engineers, overseeing the development of infrastructure and components to support machine learning models and AI. You'll thrive in our highly collaborative environment, where you'll play a pivotal role in productizing next-generation scientific components. Additionally, you'll take charge of scaling and managing operations while collaborating with partner teams to shape the roadmap for our products in future phases.
This position offers you the opportunity to mentor and guide your team of software engineers, fostering growth and innovation in this dynamic space. If you're passionate about leveraging technology to transform healthcare and eager to be at the forefront of innovation, we want to hear from you.
#everydaybetter
Key job responsibilities
- Develop a golden query set for evaluating and validating ML systems.
- Improve an LLM-based dialog system through knowledge engineering, retrieval optimization, and advanced prompt engineering.
- Optimize link coverage and contextual relevance to enhance downstream impact.
- Establish guardrails for LLM-based systems to ensure safety and model integrity.
- Analyze customer engagement, identify root causes, implement solutions, conduct validations, and deploy improvements to production.
- Collaborate with senior scientists to execute the above responsibilities.
About the team
We are the Health AI team at HST (Health Store and Technology). The team consists of highly skilled software engineers and exceptional ML Scientists with diverse background in healthcare, robotics, customer analytics, and communication. We are committed to building and deploying the most advanced scientific capabilities and solutions for the products and services at Amazon Health.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.