Job Type Full-time, Temporary Description About Finity Finity, Inc., a leading provider in health intelligence and engagement solutions, seeks full-time, bilingual (English/Spanish) Customer Services Representatives to join our call center team during our busy holiday season. Our diverse and innovative culture includes technology wizards, dedicated support teams, data scientists, creative artists, and behavior change experts. Our industry leading products, services, and software support private health plans, hospital systems, and state Medicaid and Medicare members. About the Role The Customer Service Representative assists our members from our remote call center. This role is responsible for providing excellent customer service to the participants of several different health and wellness programs. This role is temporary and expected to run October 2024 - January 2025. The successful candidate will:
- Conduct inbound and outbound calls for our health and wellness incentive programs
- Summarize each call accurately and effectively by taking detailed notes
- Listen attentively to member questions and concerns; respond promptly with a resolution according to company guidelines
- Register members to wellness programs, administer health assessments, and conduct retention campaigns
- Assist members with navigating our wellness portals and ordering catalog items
- Manage multiple software interfaces for different wellness programs
- Follow best practices regarding HIPAA laws and protection of member's PHI.
Salary: $19.25/hourThis role is open to fully remote work from an in-home office located within one of the following U.S. states: Georgia, Idaho, Maryland, Michigan, North Carolina, Ohio, West Virginia, or Washington.What We Offer Our permanent position compensation package includes:
- Competitive paid time off benefit
- Comprehensive medical, dental, vision, company-paid short and long term disability, company-paid life insurance, supplemental insurance, and company contribution to HSA account
- Professional development and tuition reimbursement funds
- Company-paid parental leave
- Opportunity for career growth and development
- 401(k) with company match.
Seasonal employees are eligible for Finity's benefit package if converted into a permanent role. All employees must comply with HIPAA & HITRUST security requirements. This is a fully remote, in-home position. Reliable, high-speed internet and a quiet, HIPAA-compliant remote workspace is required. Finity provides all necessary equipment and assists with in-home remote technology setup. Finity welcomes a diverse and inclusive workplace. Finity is an equal opportunity employer and will not discriminate based on race, gender, gender identity, sexual orientation, national origin, veteran status, disability, age, or any other legally protected status. Requirements
- At least one year of customer service experience in a call center environment
- Performance-driven; able to meet daily and monthly benchmark goals
- Ability to work with different software programs and interfaces, including Five9 and MS Teams
- Must be comfortable with a high volume of inbound and outbound calls
- Ability to remain professional and composed during each call
- Ability to meet Finity's productivity requirements in a remote home office setting
- Excellent attendance record and punctuality
- Ability to type at least 65 WPM
- Must be able to use computer/monitor throughout the course of the work day
- High-speed internet connection required (at least 50 mbps)
- Must have a quiet, distraction-free space to work without background noise
- Bilingual in English/Spanish is required.
Salary Description $19.25 per hour starting wage