Seasonal Customer Care Agent
: Job Details :

Job Description

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

Opportunity is knocking! This might be a seasonal position, but the opportunity is real. Our super-busy holiday season (October to late December) gives everyone at Lakeshore a chance to shine…and that includes you! As a seasonal customer care agent, you will learn how to handle a high volume of calls the Lakeshore way—always friendly, helpful and enthusiastic. You will also be entering orders, handling customer inquiries and supporting fellow staff as needed.

We're looking for candidates who can work 30–40 hours a week, with shifts available Monday-Friday between 6:00 am and 6:00 pm and Saturday-Sunday between 7:00 am and 3:30 pm. If you have great people skills, excellent attention to detail and a desire to show us your best, fill out an online application right away!

A day in the office looks like this:

• High-volume phone calls and data entry
• Treating customers and their needs like gold
• Supporting an open and friendly workplace
• Showing flexibility and a willingness to learn

Qualifications:

• Tip-top customer service skills and outstanding phone etiquette
• Ability to learn quickly and multitask in a fast-paced setting
• Ability to type minimum 35 words per minute
• Excellent organizational skills and strong sense of urgency
• Great accuracy and attention to detail
• Previous customer service experience a big plus

Additional Information:

• Hourly: $18
• Generous employee discount
• Flexible shifts from 6:00 am to 6:00 pm, Monday-Friday and 7:00 am to 3:30 pm Saturday-Sunday
• On-site training with a great support team
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

To learn more about Lakeshore, visit www.lakeshorelearning.com/careers

Equal Employment Opportunity Policy:People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren't equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

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