As a customer service representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success looks like providing excellent customer service.
What We Offer: - Hybrid Work Model - Allows for a blend of in-office and work-from-home days
- Competitive Compensation - Including a company matched 401k and a Sign-On Bonus
- Flexible Benefits Plan - Including medical and dental benefits
Your Responsibilities: - Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery.
- Provide point of contact for our customers and excellence through verifying and updating customer account information, trouble-shooting and/or solve customer concerns.
- Providing accurate information on products and services as well as educating customers on our products and services
- Perform account maintenance by ensuring customer records are up to date and accurate information is recorded
- Partner with other departments to follow-up with all customer inquiries
- Contribute to a team environment by performing other duties as required
Your Skills:
- Customer service experience and knowledge of business procedures
- Ability to work well within a team environment.
- Must be able to work weekends
- Ability to multi-task and manage time effectively.
- Ability to work in a fast-paced environment.
Your Experience: - High School Diploma or equivalent
- ADDS software experience a plus
- 2+ years of experience working in customer service setting
#LI-Hybrid Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.
Job Requirements - Work ExperienceCustomer Service
Job Requirements - EducationDiploma/High School Equivalent