Essential Duties & Responsibilities: Include but are not limited to the following:Customer Service
- Provides fast, efficient, and courteous service always.
- Answers incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handles and directs customer complaints to the proper personnel.
- Works extended hours as requested by supervisor to ensure good customer service in busy season.
Maintenance
- Maintains the office in a neat and orderly fashion.
- Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained.
- Keeps resource manuals accessible and current.
Billing
- Ensures all items sold are delivered and charged in a timely manner.
- Bills products picked up by customers.
- Correctly splits tickets for landlords, etc. as directed by growers.
Operations
- Is responsible for weighing incoming and outgoing grain.
- Assists in settling grain in a timely manner.
- Maintains some knowledge and interest in communication with local farm customers concerning commodity prices and trends.
- Is aware of the cooperative's prices on commodities and services and review with your supervisor as necessary.
- Assists in other areas of the location as needed.
Other
- Uses all tools, equipment, and vehicles carefully and for their intended use.
- Attends product updates and service training sessions as required by the supervisor.
Basic Employment Expectations: Safety
- Performs work safely and uses the appropriate PPE.
- Checks the work area for hazards and corrects/reports unsafe conditions.
- Considers the safety of oneself, and other employees, and customers.
- Follows all safety protocols and seeks advice from supervisor when uncertain.
Communication
- Maintains open communication and cooperates with supervisor, departments, and fellow employees.
- Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.
Accountability & Professionalism
- Abides by policies set forth in the employee policy manual.
- Carries a fair share of the workload.
- Promotes NEW Cooperative through positive, friendly, and professional interactions.
- Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work.
- Understands that satisfactory attendance is essential to the efficient operation of the work environment.
Customer Service
- Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations.
Personal/Professional Development
- Establishes personal performance goals and works toward these goals.
- Continually upgrades and demonstrates knowledge of the job.
Qualifications & Requirements:
- Must be licensed and insurable to drive.
- High school diploma or GED with 1-3 months of related experience.
- Understands the importance of providing very high levels of customer service.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Understands the seasonality of the farm supply business and the in-season time commitment.
- Must be able to interact and effectively communicate with customers and individuals at all levels of the organization.
- Possesses problem solving capability and understands the operational processes.