Location: Britt,IA, USA
Essential Duties & Responsibilities: Include but are not limited to the following:
Customer Service
* Provides fast, efficient, and courteous service always.
* Answers incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handles and directs customer complaints to the proper personnel.
* Works extended hours as requested by supervisor to ensure good customer service in busy season.
Maintenance
* Maintains the office in a neat and orderly fashion.
* Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained.
* Keeps resource manuals accessible and current.
Billing
* Ensures all items sold are delivered and charged in a timely manner.
* Bills products picked up by customers.
* Correctly splits tickets for landlords, etc. as directed by growers.
Operations
* Is responsible for weighing incoming and outgoing grain.
* Assists in settling grain in a timely manner.
* Maintains some knowledge and interest in communication with local farm customers concerning commodity prices and trends.
* Is aware of the cooperative's prices on commodities and services and review with your supervisor as necessary.
* Assists in other areas of the location as needed.
Other
* Uses all tools, equipment, and vehicles carefully and for their intended use.
* Attends product updates and service training sessions as required by the supervisor.
Basic Employment Expectations:
Safety
* Performs work safely and uses the appropriate PPE.
* Checks the work area for hazards and corrects/reports unsafe conditions.
* Considers the safety of oneself, and other employees, and customers.
* Follows all safety protocols and seeks advice from supervisor when uncertain.
Communication
* Maintains open communication and cooperates with supervisor, departments, and fellow employees.
* Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.
Accountability & Professionalism
* Abides by policies set forth in the employee policy manual.
* Carries a fair share of the workload.
* Promotes NEW Cooperative through positive, friendly, and professional interactions.
* Is punctual, follows directives, and works in an efficient and timely manner; accepts personal responsibility for the quality and timeliness of the work.
* Understands that satisfactory attendance is essential to the efficient operation of the work environment.
Customer Service
* Continually works to satisfy customers to address questions/concerns through effective communication, solving problems, responding to questions, and managing their expectations.
Personal/Professional Development
* Establishes personal performance goals and works toward these goals.
* Continually upgrades and demonstrates knowledge of the job.
Qualifications & Requirements:
* Must be licensed and insurable to drive.
* High school diploma or GED with 1-3 months of related experience.
* Understands the importance of providing very high levels of customer service.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
* Understands the seasonality of the farm supply business and the in-season time commitment.
* Must be able to interact and effectively communicate with customers and individuals at all levels of the organization.
* Possesses problem solving capability and understands the operational processes.