Join the Pacsun CommunityPacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth. Through partnerships with brands such as adidas, Brandy Melville, Essentials Fear of God, our own brands, and many more. Our Pacsun community believes in and understands the importance of using our voice, platform, and resources to inspire and bring about positive development. Our program PacCares supports and partners with organizations that align with our internal and external initiatives surrounding mental health, diversity, and equality. Join the Pacsun Community. About the Job: The Digital Support Specialist plays a key role in driving sales and profitability by ensuring the smooth execution of all digital operations, including Ship From Store, Buy Online Pick Up in Store, and Same Day Delivery services. This role is critical in supporting the growth of our omni-channel strategy, adapting to evolving customer shopping behaviors. The Digital Support Specialist ensures efficiency and accuracy in product picking, packaging, and shipping processes, contributing to reduced time spent on digital tasks through improved familiarity and streamlined processes. They are a vital part of a team focused on delivering an exceptional omni-channel customer experience and supporting overall store goals. By handling various tasks related to product integrity and customer fulfillment, this role ensures that customers receive seamless service. This job is composed of a variety of different tasks which may be covered by operational training guidelines, tools and resources. A day in the life, what you'll be doing: Authentic
- Interacts professionally and effectively through verbal and written communication with all employees, peers and customers
- Knowledge of the store product and strong organization skills
- Accepts and improves performance after receiving feedback from supervisors
- Demonstrates ability to work well with other team members through team selling, tasks assignments, floor sets, etc.
- Ability to work within team environment; builds positive team relationships that benefit the overall store performance.
Customer Centric
- Delivers an engaging, positive and authentic customer digital experience
- Complete all tasks in a timely and efficient manner
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
- Be an expert of process, shipping, technology, accuracy, efficiency and customer experience
Results Driven
- Be a part of and lead team to drive the Omni customer experience in store
- Achieve fulfillment goals and store expectations by supporting priorities for SFS, BOPIS and Same Day Delivery
- Set the example by quickly and accurately picking, packing, and shipping online customer orders
- Takes direction/feedback and seeks ways to improve overall productivity
- Ability to work independently, is self-motivated, and works with a sense of urgency
What it takes to Join:
- Passion for product, brands, fashion and trends
- Effective written, verbal and presentation skills
- Strong communications skills
- Excellent time management skills
- Proficient in math and possesses strong computer skills
Physical Requirements: The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.
- The associate must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 35 pounds.
- The associate must frequently sit/stand for long periods of time and climb ladders as needed.
- While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach, twist or squat.
- Ability to maneuver around sales floor, stockroom and office areas.
- Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
- Ability to work in open environment with fluctuating temperatures and standard lighting.
Position Type/Expected Hours of Work: This is a part-time position. Ability to work a range between 5-25+ hours per week is required. As a National Retailer, flexibility with work schedule (able to work weekends, nights, peak holiday periods) is required. Other Considerations: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodation may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.