Seasonal Fragrance & Accessories Ambassador (Part-Time) - Boston
Fixed Term
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.
At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Job Mission
The Fragrance & Accessories Ambassador of the Maison achieves and exceeds fragrance and accessory sales targets as directed by management, and elevates each guest's personal Cartier journey through an emotional experience. The Fragrance & Accessories Ambassador motivates the boutique team in achieving sales ambitions, supports daily operations of the boutique, and collaborates with corporate team members to roll out initiatives.
Main Accountabilities/Objectives of the Position
KEY RESPONSIBILITIES
Create exceptional client experiences resulting in strong fragrance & accessories sales
- Support the boutique to achieve and/or exceed monthly fragrance and accessories sales targets.
- Ensure that each client and visitor receives an exceptional welcoming experience, leveraging any waiting period to subtly introduce fragrance and accessories as an emotional component of the Cartier universe.
- Process fragrance and/or accessory sales for Sales Associates, if needed.
- Expertly uncover clients' needs and expectations about fragrance and accessories, while handling objections with ease.
Develop and grow fragrance and accessories clientele
- Partner with Sales Associates during client appointments to encourage and present cross-category selling opportunities.
- Build client base with new clients for fragrance and accessories categories.
- Identify clients with interest and potential to grow into other categories, directing them to a trusted Sales Associate.
Act as an Ambassador for the fragrance and accessories categories in the boutique
- Raise awareness and product knowledge for fragrance and accessories across the boutique team by hosting weekly training briefs.
- Maintain 100% participation in trainings provided by Marketing and L&D teams.
- Support execution of all fragrance and accessories initiatives in partnership with boutique management and corporate stakeholders.
- Encourage inclusion of fragrance samples with every boutique sale.
- Track boutique Accessories/Fragrance sales on a weekly basis and motivate the team to reach category ambitions.
- Understand and comply with all security and operational policies and procedures.
- Assist with daily set-up, merchandising and breakdown of the boutique.
- Ensure sufficient product stock levels and organize back-stock for accessories and fragrance products.
- Ensure range and novelties product is properly displayed in partnership with VM team.
- Listen to and implement Boutique Manager/team members' feedback.
Collaboration with corporate teams and Ambassador community
- Share relevant client and team feedback with corporate teams suggesting actions for improvement.
- Engage in virtual meetings with network-wide Ambassador Community and corporate teams.
JOB PROFILE
- 2 to 5 years of previous experience in luxury retail, service, or hospitality environment.
- General knowledge of perfume and accessories categories.
PERSONAL SKILLS / ABILITIES
- Excellent interpersonal and communication skills.
- Excellent sales skills.
- Strong attention to detail with the ability to multi-task.
- Self-starter with a team-player approach.
- Structured and vigorous in follow-up.
- Entrepreneurial attitude: meet challenges with resourcefulness and proactively generate suggestions.
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