Location: Nantucket,MA, USA
The House Manager is responsible for hosting guests throughout their stay as if they were hosting in their own home. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamlessly hospitable guest experience in a tech-forward hotel environment.
Responsibilities: Utilize proprietary software to manage internal tasks and guest communication. Assist with the guest check-in/check-out process, issuing room keys, while positively engaging with guests. Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to: directions, outlet hours of operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs. Facilitate making reservations and room changes. Coordinate communication and partnership between the front desk and other departments including Housekeeping, Maintenance/Engineering, F&B and Central Support. Respond to guest inquiries, requests and concerns in a timely, friendly and efficient manner. Inspect clean rooms in preparation for guest arrival (if applicable). Prepare and deliver VIP amenities. Perform other duties as assigned and requested in a timely and hospitable manner to meet the needs of the business.
Ideal Candidate: Enjoys working on a team, hard working, experience in multi-tasking and is detail oriented. Knowledge of the local area: things to and places to go, and has enthusiasm to acquire that knowledge. Is warm, hospitable and enjoys speaking with guests.
Genuine desire to be helpful: able to jump in and assist other departments when necessary.Works cooperatively with others in all situations. Enjoys collaboration. Works well in a team environment, as well as alone.
Requirements & Experience: Clear understanding of the English language (verbal and written). Possesses basic knowledge of and ability to utilize company devices such as iPads and iPods. Ability to lift up to 40lbs and stand, up to 8 hours per shift. Experience in guest or customer service (preferred). Flexible in schedule and willing to meet the demands of a complex operation.
Compensation & Benefits: Competitive hourly wages. Holiday pay. On the job training. An environment that encourages initiative, leadership, and continuous improvement. Leadership & professional development growth opportunities.
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