What you'll bring to the team:
Key Objectives:
- Checks house status - check supplies to ensure that stock is enough for the expected business within the covered shift and/or for the day.
- Obtains briefing from previous shift on outstanding matters requiring further attention.
- Prior to arrivals, prepares all needed documents (key cards, welcome folders, etc.) to facilitate check-in.
- Performs check-ins and check-outs efficiently, ensuring guests satisfaction.
- Acknowledges and welcomes guests as soon as guest enters the hotel lobby area
- Assists Guest and Kiosk for the following:
- Guest reservation
- Guest history
- Guest Check-in
- Guest Check-out
Specialized instructions:
- Assists guests in completing registration, reviewing entries to ensure important details are included. Responsible for following up on incomplete details. (Ex: Emails & Payment)
- Directs guests to appropriate lifts and coordinates with Bell staff to bring guests luggage to the room.
- Review shift reports.
- To check in guests according to procedure.
- To handle room keys according to the procedures.
- To be alert and ready without any delay always to provide immediate attention for approaching guest.
- To be discreet when giving guests names and room numbers.
- To attend departmental meeting and training programmes when requested by the management.
- Reports to Guest Service Assistant Manager of guests complaints immediately. However, should handle minor ones so as not to delay the guests at the Kiosk.
- To check out guests and make sure guest settles all bills upon departure.
- To carry out any other related duties as assigned by the immediate manager.
- Must be familiarize with all necessary operational components: Kiosk, ALICE, Radios, Opera, Key System (VingCard) Google Nest.
- Must be able to know all Food and Beverage outlets; operational times to be able to recommend to guests.
- To report for duty on time wearing the correct uniform and name tag always.
- Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance.
- To make sure that all Risk Assessment hazards are complying.
Lost and Found:
- Beware of Lost and Found procedures, at all times.
- Immediately reports and turns over lost and found items, always.
- Inform the Guest Service Assistant Manager if valuables are left in the open. Always follow standard procedures in handling this and similar situations .
Care of Equipment:
- Ensures proper maintenance of equipment in the area of assignment
- Ensures timely reporting of malfunction or maintenance deficiencies to appropriate area
Others:
- To extend fullest co-operation to working colleagues and to coordinate and work closely with the Guest Services Assistant Manager, Bell/Valet Service, and all other departments within the Hotel.
- To maintain cleanliness of the Kiosk area always.
Communication:
- Interact with other departments to provide additional or specialized guest services.
HSS:
- Ensures internal compliance with maintenance, safety and security procedures by following established ASTM (American Society for Testing & Materials International), NEC (National Electrical Code), NSF (National Science Foundation), OHSA as well as state and local codes.
- Ensure full compliance of policies and procedures set forth within the Health, Safety & Security in the workplace and in line with the Merlin Entertainments Group Policy.
- Understand risk assessments within own workplace and ensure reporting of any new risks to appropriate manager.
- Compliance of safe working procedures for work activities within ones job role, but cognizant of the effects on others prior to the activity/function.
- In cases of incidents or accidents ensure appropriate reporting is done in a timely manner to the duty manager.
(Subject to change pending Hotel Operational needs)
Pay Range: USD $17.64/Hr.