Description SUMMARY: Provides responsive and high quality customer services to promote positive impressions to customers. Works efficiently as a team member, taking initiative to perform tasks, resolve problems and ensure successful outcomes. ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION: NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Takes orders and serves food to customers.
- May prepare, cook, or assemble food items, such as sandwiches and salads, and wrap or place orders in containers for carry-out.
- Processes cash, credit card, and meal card transactions.
- Assists with stocking/restocking of inventory and replenishment of food items, utensils, napkins, etc.
- Maintains clean work areas and tools/equipment.
- Provides quality customer service while ensuring compliance with policies and standards.
- Uses interpersonal skills to build customer confidence
- Maintains positive working relationships with customers and peers.
- Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
- Assist other departments as needed.
- Other duties as assigned.
Minimum Requirements MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED: The minimum requirement for applicants is a High School Diploma or a General Education Development (GED) degree is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Strong communication and interpersonal skills are required. Food Handler certificate from the County of San Diego is preferred. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONSLANGUAGE SKILLS: Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives. Requires the ability to effectively communicate with customers and employees using correct English. Requires good voice quality that is conversational and professional. MATHEMATICAL SKILLS: Basic math skills with the ability to count in ascending or descending order. Must be able to add, subtract, multiply and divide. REASONING ABILITY: Requires the ability to apply common-sense understanding to carry out general written or oral instruction. MANUAL DEXTERITY: Requires the ability to use a variety of equipment and utensils. PHYSICAL COMMUNICATION: Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds. Physical appearance presented to the public and internal employees must be professional. PHYSICAL DEMANDS: Must be able to operate cash registers. While performing the duties of this job, the employee is frequently required to stand for prolonged hours; handle and reach objects. Employees are occasionally required to stand, walk/move. Must be able to move, lift or carry heavy objects or materials up to 50 pounds. Employees may need to ascend/descend stairs. WORKING CONDITIONS AND HAZARDS Work is regularly performed in a food production area where there is frequent exposure to food fumes or airborne particles. The employee frequently works near moving mechanical parts as well as cleaning chemicals. The employee will work outdoors with exposure to varying weather conditions, dust, allergens and work temperatures. The noise level in the work environment is usually moderate on non-event days and moderate to loud on event days. BACKGROUND CHECK INFORMATION: A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd. Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses. Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check. Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks. Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage. Aztec Shops is an Equal Opportunity Employer. We are committed to making equal employment opportunity (EEO) decisions based solely on an individual's qualifications as they relate to the requirements of the position for which the individual is being considered. This commitment applies to all aspects of employment, including recruiting, hiring, training, transferring and promoting the best qualified persons for all positions. We provide equal employment opportunities without regard to ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, hair style or texture associated with race, marital status, medical condition (genetic characteristics [GINA], cancer or a record or history of cancer), national origin, race, religion (religious dress/grooming practices), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions, and reproductive choices), sexual orientation, military or veteran status, status as a victim of domestic violence (includes sexual assault, and/or stalking), or any other category protected by law. Aztec Shops ensures that this applies to all personnel actions, such as compensation, benefits, transfers, layoffs, company-sponsored training, promotions, terminations and disciplinary actions. Aztec Shops, Ltd. is also committed to promoting a diverse, equitable and inclusive workplace culture. Our organization embraces the many dimensions of diversity that make individuals unique and harness a variety of perspectives in order to create better outcomes that will benefit everyone. Updated 06/11/2024