Location: California,MO, USA
TEAM MEMBERPOSITION DESCRIPTION AND KEY MEASURESPOSITION: Team MemberDEPARTMENT: Retail OperationsREPORTS TO: Store ManagerDUTIES & RESPONSIBILITIESCUSTOMER EXPERIENCEProvide exceptional experiences to every customer using the Sell with Style steps.Professionally resolve all customer complaints, ensuring the customer leaves happy by listening, understanding the situation, and finding a resolution.Share product knowledge for the current add-on when styling customers.Complete customer bag checks when required.SALESHave a clear understanding of store's targets set daily, weekly, and monthly.Assist in the overall achievement of store sales and performance indicators.Track sales hourly using the store diary.Continuously improve on all company KPIs.Utilize all tools within the store diary to achieve KPI benchmarks.EAR PIERCINGHave a clear understanding of the proper use of the mechanical stud and clasp ear device.Provide safe and sanitary ear piercing to customers.Recognize the tasks and procedures in place for potential exposure to blood-borne pathogens.VISUAL MERCHANDISING AND HOUSEKEEPINGAssist in merchandising and housekeeping.Execute all floor updates, range updates, and promotions as per planogram.Complete sale setups as per sale guidelines.Ensure signage is correct and up to date as per guide in the Lowdown and on planogram.Ensure ‘time to shine' (morning cleaning) and ‘recovery' (end of day merchandising) is completed daily.Ensure the store is clean and tidy for customers at all times.Log all maintenance issues through the ‘Service Desk' within 24 hours.Conduct regular store walks to ensure there are no safety issues in store.PRODUCT MANAGEMENTEnsure stock is processed according to company standards.Replenish product into ranges within 24 hours of deliveries.Complete stock audits daily/weekly by end of day Friday.Refill product from cupboards every day.Organize excess stock to Lovisa standards.Ensure all product is repaired immediately and put back onto the floor.Scan out non-repairable product the same day found.BRAND AMBASSADOREnsure presentation is as per current Lovisa Style Guide.Wear the team piece on every shift.Conduct yourself in a professional manner at all times.COMMUNICATIONRead, understand, and action all points in the Lowdown and any ‘Lovisa Communication' notifications.Maintain open lines of communication and utilize the Store Diary daily.Respond to any phone calls within 24 hours and any emails within 48 hours.OTHERComply with all aspects of the Lovisa Employee Manual.Comply with all aspects of the Lovisa Security Manual.Stay up to date with all policies and procedures.Maintain security awareness according to Lovisa policy.Use daily cash-up sheets to ensure cash register balances at all times.Be coachable, flexible, and proactive.Work hours as per roster within retail hours.Complete any other duties and special projects as required.KEY MEASURES AND ACCOUNTABILITIESSales vs Growth on LYAverage Dollar (Ave $) Above company benchmarkItems per sale (IPS) Above company benchmarkAdd-On 15% and aboveLOLA completion 90% CompletionTo act appropriately in accordance with the Lovisa standards and to carry out essential duties in the absence of the Manager, according to your skill and competency level.10 Plus 1 Culture Commitments:Can do attitude.Customer Experience.Respect.Continuous Improvement.Communicate, Communicate, Communicate.Costs.Accountability.Teamwork.Trust.#J-18808-Ljbffr