About Ernesta: Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. Guided by our collective mission, our team is driven, hardworking, and highly ambitious. We're problem solvers, innovators and design enthusiasts. We are relentlessly focused on delivering beautiful, and delightfully simple solutions for our customers, creating curated and considered spaces to live in. About You: First and foremost, you love the world of design! From furniture to art, and everything in between, you have a passion for spaces and a point of view to share. You find it easy to flex between many different tasks and enjoy a dynamic work environment. Connecting with people, understanding their perspectives and finding solutions excites and motivates you. You pride yourself on providing phenomenal customer service at every turn. About the Role: Ernesta is seeking a part-time seasonal support role based out of the retail showroom located on Bethesda Row in Bethesda, MD. This is an opportunity to join a small but visionary team, redefining exceptional service as a brand ambassador. In this role you will be a customer champion, assisting with inquiries, concerns and matters related to order coordination and delivery. Both in person and virtually, you will have the opportunity to build relationships and foster a love for our brand, ensuring the happiness of customers with every interaction. What You'll Do:
- Effectively respond to inquiries and work through complexities such as order tracking, product questions, delivery logistics, and more
- Provide customers a high quality and personalized experience through multiple channels (in person, chat, text, email, video, phone)
- Deliver exceptional design and product expertise to customers
- Support the sales and customer service team through communication and proactive outreach
- Ability to navigate between multiple software applications
- Maintain a clean, organized, and on-brand showroom that delights customers at every touchpoint
- Spread kindness through every touchpoint, creating brand fans!
- This is an in-person role, based out of our showroom in Bethesda, Maryland
Qualifications Include:
- 2+ years of experience in a consumer-facing role
- 2+ years of customer service and/or direct consumer sales
- High level of proficiency working online across multiple software tools such as Zoom, Google suite, Salesforce, Gladly, Shopify
- Solutions oriented with sound judgment, business sense, and high integrity
- Willingness to work in a collaborative environment and wear many hats
- Great time management and organizational skills
- Flexible schedule, including weekend and holiday hours
Nice to Have:
- Knowledge and enthusiasm for the design industry
- Familiarity with 2D/3D design tools
- BA or experience working in a creative field, interior design, art history, architecture, etc.
- Account management experience
Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The anticipated starting base pay for this role is between $20 - $25 per hour. This range represents the low and high end of the anticipated pay range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.