Location: Columbus,OH, USA
-Responsible for initial customer interactions and follow through of service orders. - Enter the service request details into Government Customer's Proprietary System to initiate a telecommunications request. - Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear. - Assisting customers with Government Customer's Proprietary System, submitting Telecommunication Service Requests, tracking and updating customers on Telecommunication Service Request orders in the system, etc. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience - 2+ years of IT experience, preferably within telecom provisioning - Must have an active Secret clearance - Excellent communication and customer service skills Nice to Have Skills & Experience Associate's degree Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.