SECRETARY I
: Job Details :

Job Type Full-timeDescriptionSUMMARY: The Secretary I perform clerical tasks ensuring a smooth and efficient department flow. They may perform some or all of the categories of tasks contained in this position description. They provide support to a department or to the primary secretary assigned to a physician.ORGANIZATIONAL RELATIONSHIPS:Accountable to Department ManagerPOSITION REQUIREMENTS:

Answer telephones/Process faxes

Promptly answer the telephones using approved scripting

Provide assistance to patients

Task all clinical questions to physicians or clinical staff per clinic policy

Utilize instant messaging or other department communication method to immediately contact clinical personnel with urgent requests

Return all phone calls within one business day; urgent calls immediately

Provide accurate messages to all staff and task physicians with referring physician requests

Process incoming faxes and send out faxes as needed daily

and/or

Register New Patients and Schedule Appointments

Enter or verify demographic and insurance information

Use ihealth task to register patient if info is received from patient portal

Process incoming referrals based on clinic and department policy

Assess whether a referral from the primary is necessary based on patient insurance

Assure the patient's insurance has a contracted insurance carrier

Schedule the appointment

Provide the patient directions and any needed information to prepare them for the appointment

Send note to the patient and referring physician for patients who don't show up

Make note in patients' chart for patients who cancel their appointments

and/or

Complete Pre-certifications

Accurately complete the benefit form

Contact the insurance carrier on-line or by phone

Task the benefit form to the financial counselor and if the patient is present, escort the patient to the financial counselor

PHYSICAL REQUIREMENTSWhile performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard. The employee frequently is required to sit, reach with hands and arms, talk and hear.RequirementsPREFERRED QUALIFICATIONS:

Associates degree in medical office administration or technology

Two years experience in a medical setting

Experience with ICD- 10 and CPT-4 coding

Experience with Microsoft Office Suite

PERSONAL CHARACTERISTICS:

Strong interpersonal abilities

Well organized

Maintains confidentiality

Service orientation

Ability to relate sensitively to patients