Secretary
: Job Details :

* JOB SUMMARY

* Enhances location effectiveness by providing information management support, answering and triaging phone calls, scheduling and providing appointments related as necessary.

* ESSENTIAL FUNCTIONS

* OFFICE SKILLS

* Effectively and efficiently schedules, confirms and reschedules patients including working with transportation services, if necessary

* Greets clients & visitors

* Answers & triages telephone calls, recording details of messages and assigning priority based on urgency

* Prepares medical records (paper & electronic)

* Monitors and maintains office area

* Maintains statistics as assigned

* Collect, input, verify and discuss insurance information with clients

* Register clients, collect signatures and co-pay and enter information into clinical systems

* Coordinate assignment of therapy orders and referrals

* Assist with ordering and monitoring supplies, maintain office equipment and process work orders

* Assures accurate and updated entry of information into clinical systems

* Obtain and monitor referrals and insurance visit authorization

* DOCUMENTATION

* Assembles/requests client records and referral information, retrieves GS client records as needed

* Prepares all charts for provider visits

* Assists or generates correspondence as needed

* Sends out information packets (time of appt, directions, instructions) to new clients

* Generates and collects/processes fee slips and billing logs for client encounters

* Accurately copy record when requested

* Prepare chart(s) for on-site or off-site storage

* TEAM EFFORT

* Identifies work unit issues & implements solutions

* Orients new staff

* Demonstrates flexibility to help others (provide coverage, adjust work schedule to meet needs)

* Shares knowledge with others

* Embraces change and promotes a positive work environment

* Demonstrates management skills by prioritizing, organizing and completing job responsibilities.

* PROTECTS CUSTOMER AND ORGANIZATION INFORMATION

* By keeping information confidential, following Good Shepherd's policy and procedures for release of information, maintaining secure medical records and maintaining security for the contents of the business office.

* QUALIFICATIONS:

* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Education

* Combined education and experience equivalent to a post-high school secretarial program

* Work Experience

* 1-2 years of experience in a clerical / administrative support position required

* Knowledgeable in computer skills including Microsoft office suite of products required

* Licenses / Certifications

* N/A